Banquet Server at Fairmont Chateau Whistler (2022-10 – 2025-04)
- Delivered exceptional food and beverage service during high-volume banquets and special events.
- Built positive relationships with guests by anticipating needs and providing personalized service.
- Collaborated with culinary and banquet teams to ensure seamless event execution.
- Maintained detailed knowledge of menus, beverages, and promotions to confidently answer guest questions and make recommendations.
Manager on Duty at The Crystal Lodge (2023-09 – 2025-04)
- Supervised front desk operations and coordinated the team to ensure smooth guest service.
- Managed check-ins, guest inquiries, and maintained accurate records in the internal database.
- Conducted night audit shifts, reconciling daily transactions and supporting overall hotel operations.
- Maintained accurate guest records in the internal database.
Front Desk Agent at The Crystal Lodge (2022-05 – 2023-09)
- Assisted guests with check-in, check-out, reservations, and inquiries.
- Coordinated with hotel departments to enhance the guest experience.
- Delivered professional customer service while resolving guest concerns.
Server's Assistant at Fairmont Chateau Whistler (2022-05 – 2023-09)
- Supported servers by preparing dining areas, delivering food, and ensuring timely, attentive guest service.
- Assisted with table maintenance and created a clean, welcoming dining environment.
- Worked efficiently with the service team during high-volume meal periods to provide a seamless guest experience.
Shift Supervisor at Mia Pasta (2020-11 – 2022-04)
- Promoted to Shift Supervisor after demonstrating strong performance and leadership.
- Trained, scheduled, and supported team members during daily operations.
- Oversaw food preparation and ensured compliance with health and safety standards.
Food Counter Attendant at Mia Pasta
- Assisted customers with menu selections and order placement.
- Prepared food items and maintained quality standards.
- Maintained a clean and organized work environment.
Room Attendant at DoubleTree by Hilton Hotel London (2019-11 – 2020-08)
- Cleaned and prepared guest rooms according to hotel standards.
- Ensured guest satisfaction through attention to detail and quality service.
Room Attendant at Fairmont Jasper National Park Lodge (2019-05 – 2019-08)
- Worked for 4 months as a co-op student and gained valuable housekeeping operations knowledge
- Efficiently completed room turnovers and housekeeping assignments.
- Assisted guests with inquiries and provided friendly customer service.
