Katelin Gagnon

3+ years of experience creating lasting dining experiences with strong attention to detail and professionalism. Committed to solving problems, contributing to team objectives, and delivering the highest possible levels of service. Ability to maintain highest standards during busiest times with comprehensive knowledge of menus, proper service steps, and effective communication.

I have just completed my third year in Architecture Studies at the University of Toronto. I live downtown and I’m highly motivated to work as much as I can over the spring and summer months - while continuing part-time during the 26/'27 school year, if possible - as I am independently paying for school and Toronto living costs. I am also bilingual (French / English), a quick learner, keen to please, resourceful and have a very friendly personality.

Server / Bartender at DiVino Restaurant & Bar (2025-01 – Present)

Serving and bartending at upscale restaurant and bar

• Crafting drinks while following and memorizing correct measurements and ingredients
• Maintaining understanding of proper steps of service for all FOH positions
• Communicating effectively with guests and teammates

Server at Radisson Blu Pool (2025-01 – Present)

Food and beverage service at hotel pool venue

• Delivering exceptional customer service
• Maintaining service standards during peak times

Host / Server Assistant / Server at Chambers Steakhouse & Supper Club (2025-01 – Present)

Multi-role position providing front-of-house service at upscale steakhouse

• Managing guest inquiries and seating
• Assisting with dining service
• Supporting team objectives

Server / Barista at Nord Lyon French Bakery (2024-01 – 2024-12)

Providing food and beverage service and barista services at French bakery

• Creating quality beverages
• Delivering excellent customer service
• Maintaining professional standards

Volunteer Barista at Daniels Café 059 (2023-01 – 2023-12)

Volunteer barista position at university café

• Preparing coffee and beverages
• Supporting café operations

Server at The Smokin' Buddha (2023-01 – 2023-12)

Food and beverage service at restaurant

• Creating lasting dining experiences
• Maintaining attention to detail
• Delivering professional service

Server at Kame & Kettle Beer Works (2023-01 – 2024-12)

Food and beverage service at brewery and restaurant

• Delivering exceptional customer service
• Maintaining service standards
• Supporting team operations

Bilingual Customer Service Representative at Canadian Tire Financial Services (2021-01 – 2022-12)

Customer service and intake for online purchase inquiries

• Acted as point of intake for inquiries related to online purchases of all Canadian Tire Corporation banners
• Responded to inquiries over the phone or by email
• Escalated issues according to predetermined procedures
• Championed the Triangle Rewards Loyalty Program by becoming a subject matter expert

Customer Service at McDonald's (2019-01 – 2021-12)

Customer service role at quick service restaurant

• Delivering customer service
• Supporting restaurant operations
• Developing work ethic and teamwork skills

Bachelor's in Architecture – University of Toronto (2023-09 – 2027-05)

High School Diploma – Lakeshore Catholic High School (2022-06)