Kateryna Andryushchenko

Student at the University of Guelph, studying criminal justice and public policy. With 4 years of research experience in public and social policies, as well as excellent written and communication skills. With specialized interests in data analytics, research, and public policy/ administration. Technically-savvy with outstanding relationship building, training, and presentation skills

Silver Lakes Golf Course and Country Club | East Gwillimbury, ON

05/2022- 08/2022

• Provided an exceptional guest experience through customer service in the management of daily sales activities including reconciliations through the Point of Sales (POS) system.
• Responsible for opening and closing of the pro shop.
• Staying up to date with the new and changing information on promotions and events.
• Assisting reception department as required, telephone and tee time booking protocols etc
• Assisted with tournament organization (signage, scoring, registration etc.)

Miracle Marble Office | Concord, ON

01/2017-2019

• Answered client calls, and forwarded calls.
• Booked and scheduled appointments via email, telephone calls and visits to the office.
• Greeted and welcomed guests and provided them with a positive first impression of the organization.
• Directed guests to their appointment and answered their questions 
• Keep a clean and neat work office while working in a fast work environment.
• Completed general office records and data management by maintaining the office’s filing system, recording information received in communications with clients and collecting and distributing incoming and outgoing mail.

University of Guelph | Guelph, ON

Bachelor of Arts in Criminal Justice and Public Policy

2019- current