Kathy Tao

Trilingual early-career professional (English, Mandarin, Cantonese) with customer-facing experience in beauty retail sales, international client coordination for a textile & apparel manufacturer, and public relations support. Combines PR training, visual communication skills, and frontline service experience suited to retail, guest services, and customer experience roles. Known for attentive service, clear communication, and reliable follow-through.

Freelance International Client Coordinator at Zhejiang Ke'en (Textile & Apparel Manufacturer) (2026-05 – 2026-07)

• Conducted proactive outreach and sustained follow-up with apparel, textile, home-textile, and design clients across Canada, the US, and the Middle East via email, WhatsApp, WeChat, and Facebook groups, handling inquiries on fabric, style, size, colour, and pricing.
• Served as the client-facing communication bridge between overseas clients and the factory team, coordinating shared chat groups across language and time-zone gaps while production and order management remained with the factory team, and coordinating factory visits end to end, from pre-visit questions and itineraries to arrival routes, pick-ups, and on-site logistics.
• Helped generate and onboard five new clients who subsequently placed orders within two months.

Public Relations and Marketing Intern at Ace Acumen Heights (2025-03 – 2025-03)

• Supported school marketing and publicity, creating visual and content assets under tight timelines.

Provincial Campaign Volunteer at Deepak Anand Provincial Campaign (2025-02 – 2025-02)

• Engaged voters and community members through doorstep and event conversations, presenting information clearly and professionally.

Social Media Assistant at Guangzhou Zhishi Network (2023-04 – 2023-09)

• Assisted with social media content planning, drafting, visual assets, and publishing on a set schedule.

Beauty Advisor / Sales Associate at CDF China Duty-Free (2021-01 – 2021-07)

• Provided one-on-one beauty consultations and product recommendations to duty-free shoppers in English, Mandarin, and Cantonese, matching skincare and cosmetics products to each customer's needs and budget.
• Maintained current product knowledge across skincare and cosmetics lines so customer questions could be answered accurately and confidently.
• Kept the counter clean, stocked, and organized to premium retail standards throughout each shift.

Public Relations – St. Clair College (2025-08)

Graphic Design – Toronto Film School (2021 – 2022)

Fashion Management – George Brown College (2018 – 2021)