Kathy Yang

Friendly, reliable, and detail-oriented customer service professionals with extensive experience in hospitality, café, and retail environments. Skilled in multitasking, cash handling, and providing high-quality guest service in fast-paced settings. Passionate about food, coffee, and creating a welcoming customer experience. Fluent in English and Mandarin. Fast learner with strong communication and teamwork skills.

Graphic / Content Designer at Precisebuilt Technology (2012-09 – Present)

• Created visual content for social media and basic marketing materials using Adobe Photoshop, Illustrator, and Canva.
• Supported content creation by designing layouts for posts and flyers.
• Worked with templates to produce consistent and visually appealing designs across platforms.
• Collaborated with team members to translate ideas into engaging visuals.
• Managed small design tasks independently while meeting deadlines in a fast-paced environment.

Waitress/ Host/ Casher/ Barista at Orange Corner (2010-04 – 2012-01)

• Welcomed and seated guests accordingly.
• Provided friendly service and a comfortable atmosphere.
• Handled cash and interact transactions.
• Different tasks such as taking drink and food orders, cleaning and setting tables, and overall maintenance of the restaurant.
• Performed closing duties such as sweeping and mopping the floor, washing glasses by hands, and daily till closing.

Supervisor/Sales Associate at Mimosa (2008-11 – 2010-04)

• Opened and closing the store.
• Supervised, organized displays, and maintained the store.
• Welcomed customers, educated them on our accessory, and assisted them with payments.
• Trained new employees understand products and store standards.
• Prepare basic sales reports daily for the owner.

Waitress/ Host/ Casher at Han Ju Tofu Hot Pot (2007-02 – 2009-01)

• Welcomed and seated guests accordingly.
• Provided friendly service and a comfortable atmosphere.
• Handled cash and interact transactions.
• Different tasks such as taking drink and food orders, cleaning and setting tables, and overall maintenance of the restaurant.
• Performed closing duties such as sweeping and mopping the floor, washing glasses by hands, and daily till closing.

Casher/Server/ Barista at The Little Tea House (2006-06 – 2008-05)

• Opened and set up the store.
• Assisted customers by taking orders and dealing with cash transactions.
• Prepared various bubble teas and coffee.
• Closing duties including wiping the store and various equipment.
• Maintained cleanliness of the store.

Certificate in Graphic Design – British Columbia Institute of Technology (2015 – 2017)