Katie Kattar

Energetic and customer-focused server and bartender with over 10 years of experience delivering exceptional guest experiences in fast-paced hospitality and customer service environments. Recognized for building rapport with guests, maintaining a positive attitude under pressure, and providing efficient, attentive service. Experienced in bartending, food service, cash handling, POS systems, team training, and resolving customer concerns with professionalism.

Reliable, personable, and passionate about creating memorable dining experiences.

Manager at Millhaven Storage / U-Haul (2015-01 – Present)

• Manage daily business operations while providing exceptional customer service.
• Schedule staff, coordinate interviews, and assist with hiring decisions.
• Handle bookkeeping, invoicing, and account reconciliation using QuickBooks.
• Coordinate U-Haul rentals, contracts, and equipment scheduling.
• Build strong customer relationships through professional communication and problem-solving.
• Consistently receive positive customer feedback for service excellence.

Client Services Manager at CIBC (2021-01 – 2024-12)

• Supervised daily teller operations and ensured exceptional customer service.
• Led and mentored team members while maintaining compliance with banking procedures.
• Resolved customer concerns quickly and professionally.
• Received a Customer Experience Award for outstanding client service.
• Performed cash management, audits, and operational oversight with exceptional accuracy.

Server / Bartender at The Caeser Company (2021-08 – 2022-12)

• Delivered exceptional food and beverage service while creating a welcoming atmosphere for guests.
• Prepared alcoholic and non-alcoholic beverages accurately and efficiently.
• Educated guests on menu items, daily features, cocktails, appetizers, and desserts.
• Trained and mentored new servers and bartenders during onboarding.
• Restocked bar inventory and maintained cleanliness and organization throughout shifts.
• Anticipated guest needs by providing attentive table service and prompt beverage refills.
• Verified guest identification to ensure responsible alcohol service.
• Processed orders, split bills, and completed payments using POS systems.

Server / Host at Kelsey's Original Roadhouse (2014-05 – 2016-10)

• Delivered friendly, efficient service in a fast-paced restaurant environment.
• Welcomed guests, managed seating, and maintained smooth restaurant flow.
• Managed multiple tables while providing attentive and personalized customer service.
• Resolved guest concerns professionally to ensure customer satisfaction.
• Worked collaboratively with kitchen and front-of-house staff to provide seamless service.
• Maintained cleanliness and organization throughout dining areas.

Legal Assistant – Real Estate at Lou Vadala Professional Corporation

• Assisted lawyers with residential and commercial real estate transactions.
• Prepared legal documents, coordinated closings, and maintained confidential files.
• Managed client communication and administrative responsibilities with professionalism and attention to detail.

Business Administration in Human Resources – St. Lawrence College (2020-12)

Ontario Secondary School Diploma – Holy Cross Catholic Secondary School (2014-12)