Identity Access Management - GMI - Toronto, ON
(2022-10 - 2024-03)
Identity access management, providing access rights, managed security, Sailpoint, Role based access control. Performed tasks related to Identity and Access governance functions, including IAM onboarding, Sailpoint, operational processes (communication and documentation) and procedures.
- Worked with third party businesses / functional teams to support identity governance solutions that integrate provisioning, authentication and authorization process.
- Managed workflow, worked on role-based access control, access requests using IAM system integrated with other enterprise systems.
- Worked closely with development and IT teams, participated in internal and external security audits.
- Conducted security assessments of third-party vendors and partners.
- Provided guidance and support to other departments in addressing security concerns.
- Conducted periodic reviews of user access rights and permissions to ensure compliance with organizational policies and recommended improvements to identity governance processes.
- Independently resolved reporting requests by generating detailed reports on IAM board including access trends and access review decisions.
- Published articles on confluence.
- Generated IAM audit reports and logs to comply with regulatory requirements and internal policies.
- Documented and Managed implementations of Risk and Security controls.
- Monitored internal governance, compliance and risk controls to ensure appropriate access levels are maintained.
- Recommended access controls and roles consistent with the principle of least privilege security rules.
- Implemented and managed Azure based security modules and managed conditional access rights.
- Developed and improved processes to ensure alignment with enterprise governance, risk and compliance requirements.
- Analysed data and technical details to efficiently onboard applications.
Information Security Analyst - CIBC - Toronto, ON
(2017-01 - 2022-10)
Performed continuous monitoring and investigations of security/operational alarms and dashboards, analyzing real time data for forensic evidence (logs) for several different customer/environments. Also served as Security Admin for Identity access management.
- Prevented security incidents from becoming more serious, managed client communications and conducted threat hunting strategies.
- Monitored, analyzed and identified security alerts information for all approved security services, access management, AS400 access management, Sailpoint, Role based access control, IAM.
- Implemented rules: designing, testing and maintenance of SIEM rules and available log sources.
- Presented Nexpose vulnerability scans and provided assessments included on demand vulnerability scans.
- Reacted to security incidents and followed through to resolution, reporting, and lessons learned phases.
- Collaborated with team members in tuning SIEM applications in an effort to establish a baseline for network activity and performance and increased visibility over 80% on the alarms.
- Served end-user satisfaction by providing timely resolution to problems, diagnosing and responding to escalated tickets, and resolving customer issues.
- Conducted proactive monitoring, investigation, and mitigation of security incidents.
- Provided access rights and managed security using Sailpoint and Role based access control.
- Worked with command prompt and AS400.
- Diagnosed problems related to Software Centre, installed applications and patches using SCCM.
- Performed routine hardware/software maintenance processes including upgrades, replacements, imaging, data recovery, diagnostics, and anti virus procedures.
- Restored backups for missing on Nas shares.
- ID and Mailbox creation for users to access workstations using Active Directory, Microsoft Exchange, Skype/Teams, and various entitlements within AD to ensure appropriate access is granted to end users.
- Granted access to Shared Network Drives, Shared Mailboxes using Active Directory.
- Worked with evening/overtime/weekend shifts onsite/remote.
- Acted as Team lead, performed various escalations of tickets and contacted other team leads of other levels for the resolutions of multiuser server issues.
- Improved productivity by highlighting deficiencies and recommending change in tools, training, process, reporting, and employee engagement.
- Facilitated customer resolution for escalated calls and engaged necessary technical teams.
- Developed strong relationships with the infrastructure and teams to increase support services.
- Verified and diagnosed access related problems for Office 365, Microsoft Exchange using Active Directory.
- Provided timely tier-I & tier-II executive support, diagnosed potential issues and resolved incidents.
- Handled cloud, android, iOS issues and also generation of QR codes.
- Managed Vulnerability Management, vulnerability patching, documentation and reporting vulnerabilities and configurations in ServiceNow.
Service Desk - Seneca College - North York, ON
(2015-09 - 2016-04)
- Installed software, modified, and repaired hardware and resolved technical issues.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly.
- Provided base level IT support to non-technical personnel within the business.
- Reviewed technical documentation and procedures and provided on-call support for critical issues.
Sr. Support Analyst - Sapient Consultant - India
(2012-08 - 2013-11)
- Installed software such as operating systems, modified, and repaired hardware and resolved technical issues.
- Provided base level IT support within the business and responded to technical support needs of employees.
- Remained up to date on the latest technologies and solutions applicable to company products.
- Worked on database, providing access rights and managing on-boarding employees.
IT Support Analyst - Multisoft Systems - India
(2009-09 - 2012-08)
- Defined and documented technical best practices, managed, and updated database.
- Described solutions to customers accurately and persuasively, and managed expectations and experience to a high degree of customer satisfaction.
- Managed tickets assigned to the queue and processed first-in first-out based on priority.
- Built and provided basic troubleshooting and desktop support on Windows, Linux systems.
Software Developer - IGI Delhi International Airport / GMR Infrastructure Pvt. Ltd. - India
(2009-01 - 2009-08)
Project - .net framework - vb.net, asp.net, Database - Oracle. Development of framework, forms as per requirements as curriculum co-op project.
Software Developer - SGRDJ Amritsar International Airport - India
(2008-06 - 2008-12)
Project - .net framework - vb.net, Oracle
