Kaurmanu Mukkar

Detail-oriented and reliable professional with strong administrative, organizational, and customer service experience. Skilled in managing schedules, preparing reports and correspondence, maintaining confidential records, and coordinating workflows under tight deadlines. Proven ability to handle high-volume operations while staying calm, accurate, and professional.

Customer Service Representative at HOC Scents.ca (2025-06 – Present)

Provide administrative support through phone and email correspondence, maintain accurate records, and prepare reports.

• Provide administrative support through phone and email correspondence
• Maintain accurate records of customer interactions and confidential documentation
• Prepare reports and correspondence ensuring attention to detail and deadlines
• Coordinate timely responses to inquiries while managing multiple priorities

Manager at Tim Hortons, Dartmouth (2023-08 – 2026-02)

Provided high-level administrative support to management team including schedule coordination, report preparation, and staff management.

• Provided high-level administrative support to management team including schedule coordination and daily workflow management
• Prepared reports, correspondence, and documentation for operational review
• Managed confidential employee records including attendance tracking and performance documentation
• Coordinated staff meetings, prepared agendas, recorded minutes, and ensured follow-up on action items
• Processed payroll information, mileage claims, and expense documentation accurately
• Acted as primary contact for customer inquiries, complaints, and operational requests
• Organized office workflow and established consistent administrative procedures

Customer Support / Booking Assistant at AirBnB (2019-02 – 2019-12)

Managed booking correspondence, maintained reservation records, and coordinated with guests and hosts to resolve scheduling conflicts.

• Managed booking correspondence and customer communications professionally
• Maintained accurate reservation records and followed up on schedule changes
• Prepared documentation and reports for property management review
• Coordinated with guests and hosts to resolve scheduling conflicts efficiently

Manager at Tim Hortons, Montreal (2019-11 – 2023-08)

Coordinated management team schedules, prepared reports, maintained personnel files, and streamlined office procedures.

• Coordinated management team schedules and organized daily operational meetings
• Prepared briefing notes and reports for senior management review
• Maintained confidential personnel files and attendance records
• Streamlined office procedures to improve workflow efficiency
• Served as primary point of contact for corporate communications

Operations Assistant at Singh Traders (2015 – 2018)

Processed orders and invoices, maintained filing systems, and coordinated communications between customers and operations teams.

• Processed orders, invoices, and delivery documentation accurately
• Maintained organized filing systems for customer and operational records
• Coordinated communications between customers and operations teams

Diploma in Microcomputer and Networking Systems – Herzing College (2019-01 – 2021-04)

Bachelor of Science in Mathematics & Physics – Panjab University (2014-03 – 2017-05)