Kavita Kour

Dynamic and results-driven Hotel Operations and Guest Experience Manager with over 15 years of experience in hospitality operations, guest relations, and team leadership. Proven expertise in managing multi-department hotel functions, improving guest satisfaction, optimizing operational efficiency, and supporting revenue growth. Skilled in staff development, budgeting, operational planning, and delivering exceptional guest experiences.

Hotel Operations Manager - Heritage Inn Hotel & Convention Center - Taber

(2022-05 - 2025-05)

Managed daily operations of a 73-room hotel including front desk, housekeeping, maintenance, and food & beverage departments.

• Supervised and trained a team of 25 staff members, improving service standards and operational efficiency.
• Developed and managed operational budgets while identifying cost-saving opportunities.
• Analyzed guest feedback to implement service improvements and increase guest satisfaction.
• Coordinated with sales and marketing teams to promote special offers and increase revenue.
• Maintained employee records, payroll processing, and administrative responsibilities.
• Ensured compliance with health, safety, and regulatory standards.
• Optimized staff scheduling based on occupancy levels to control labor costs.

Guest Relationship Manager - Radisson Blu Hotel - India

(2017-03 - 2020-05)

Supported operations of a 178-room hotel ensuring high standards of guest service.

• Managed front desk and guest service teams to ensure quick resolution of guest issues.
• Collaborated with housekeeping, maintenance, and F&B departments to maintain property standards.
• Reduced guest complaints significantly through service quality improvements.
• Assisted with departmental budgeting and cost control.
• Helped implement improved check-in and check-out technology processes.

Guest Relationship Executive - Swarovski Crystal - Delhi, India

(2016-01 - 2017-03)

• Delivered exceptional customer service and consistently exceeded sales targets.
• Increased revenue through upselling and cross-selling.
• Assisted with merchandising and inventory management.

Volunteer Firefighter - Taber Fire Department - Taber, Canada

(2023-09 - 2024-10)

• Responded to emergency calls and supported community safety programs.
• Completed operational training and emergency response tasks.

Diploma - Hospitality Management - Private Institution