Kayla-Jae Charlton

I am an adaptive learner who is dedicated to success and eager to contribute to any profession by leveraging my educational abilities and experience. Through charitable organisations and charity groups, I've developed exceptional communication skills as well as interpersonal skills over the years. Great with technology and computers.

Buffalo Mountain Lodge (May. 2023- Aug. 2023)

Housekeeper

• Cleaning guest rooms stay overs and checkouts. 
• Clean organise and maintain public areas of hotel.
• Restocking guest room amenities (toiletries, drinking glasses and notepads)
• Deliver and retrieve items on loan to guests.
• Ensure security of guest rooms and privacy of guests.

Cashier

• Welcome customers to the store and helping them locate items in the store.
• Manage transactions with customers using cash register.
• Scan goods and collect payments whether in cash or credit.
• Issue receipts, refunds, change or tickets.
• Maintain a clean and tidy work area.

Cleaner

• Cleaning fitting room.
• Unboxing packages. 
• Occasionally floor run.

Customer Service

• Greet customers warmly and promote customer loyalty.
• Process transactions very precisely.
• Produce and balance the cash report at the end of each closing shift.
• Comply with the Company’s policies and procedures regarding loss prevention and health and safety.
• Assist customers whenever they have questions or need help finding product.

Front Desk Agent

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay).

Executive assistant/Cashier/Retail management, and inventory management

• Oversee the day-to-day operations.
• Communicate with vendors in the ordering of merchandise.
•  Greet customers and process their orders.
• Stock and track inventory to make sure goods level are always up.

Seneca College (Presently Studying)