Keara Scott

Payroll Compliance Professional (PCP) with 5+ years of progressive experience in full-cycle payroll processing, multi-provincial payroll legislation, and payroll systems implementation. Proven track record configuring and administering payroll, time & attendance, absence management, and HR modules for corporate and small business clients, resolving complex payroll discrepancies and statutory reporting issues, and leading client implementations from needs analysis through go-live. Recognized for building strong client relationships, translating payroll legislation into practical guidance, and training and mentoring payroll teams to raise service quality.

Adept at balancing multiple client accounts, competing deadlines, and evolving compliance requirements in fast-paced, high-volume environments while driving continuous process improvement.

Payroll/Implementation Specialist - Payworks

(2025-11)

• Process full-cycle Canadian payroll for monthly, semi-monthly, and bi-weekly cycles for a portfolio of client accounts, including manual calculations and off-cycle changes.
• Perform pre and post-release payroll audits to identify and correct errors before and after payroll release, ensuring accuracy across every pay run.
• Post payroll entries to the general ledger and reconcile payroll accounts, including settlements, severance, and correction of posting errors.
• Process same-day and off-cycle payments, including negative pay for terminated employees, to meet urgent client payroll needs.
• Prepare Records of Employment (ROEs) for terminations and leaves of absence, and support T4 and year-end statutory reporting.
• Investigate and resolve complex payroll discrepancies, government remittance issues, and CRA reporting concerns through root cause analysis.
• Advise clients on Canadian payroll legislation, employment standards, and statutory deduction requirements to reduce errors and escalations.
• Resolve escalated, case-based payroll inquiries within established service levels, maintaining accuracy and client confidence.
• Support new client implementations by configuring payroll setup, pay groups, earnings and deduction codes, and statutory remittance settings to align with client-specific pay policies.
• Conduct payroll-focused needs assessments during onboarding and deliver client training on payroll processing to ensure accurate, self-sufficient operations after go-live.

Payroll Administrator/Service Support Lead - Payworks

(2021-07 - 2025-11)

• Participated in the recruitment and hiring process for payroll specialists, including conducting candidate interviews, assessing qualifications and suitability, and providing input on hiring decisions.
• Managed a portfolio of payroll, delivering accurate, compliant payroll processing and guidance on multi-provincial payroll legislation.
• Investigated and resolved complex payroll discrepancies, government remittance issues, and CRA reporting concerns.
• Processed payroll adjustments, reconciliations, and reporting across Payroll, Time & Attendance, Absence Management, and Analytics modules.
• Advised clients on payroll best practices and statutory deduction requirements to reduce recurring errors and future escalations.
• Promoted to Service Support Lead in 2023 in recognition of strong payroll knowledge and client service performance.
• Trained, mentored, and coached new payroll specialists through structured onboarding, call shadowing, and payroll training programs.
• Resolved client payroll inquiries and escalations, maintaining high service standards in a fast-paced, deadline-driven environment.

Accounting and Payroll Diploma - Seneca College

Business Administration and Human Resources Courses - Seneca College