Keerthana Gajula

Dedicated healthcare professional with a Pharm-D and postgraduate studies in Healthcare Leadership, currently working as a Pharmacy Assistant. Experienced in patient communication, EMR, appointment coordination, and infection control. Seeking a full-time opportunity to contribute and support clinic workflows and enhancing the patient and family experience through strong administrative and clinical skills.

Medical Assistant / Medical Office Administrator - LMC Healthcare - Toronto, ON

(2025-10)

• Managed appointment scheduling, patient check-in/check-out, referrals, follow-ups, and telephone inquiries in a busy outpatient clinic.
• Collected and documented patient vital signs, medical histories, and relevant clinical information to support physician assessments.
• Supported clinical screening and recruitment activities by identifying potentially eligible patients and coordinating outreach and appointments.
• Maintained accurate patient documentation, medication histories, and EMR records while following PHIPA and confidentiality requirements.
• Collaborated with physicians, nurses, and interdisciplinary teams to support efficient patient care and clinic operations.

Pharmacy Assistant - Shoppers Drug Mart - Toronto, ON

(2025-01)

• Prescriptions were accurately entered and processed using HealthWATCH Pharmacy software, guaranteeing adherence to privacy standards and provincial laws (PHIPA).
• Helped customers with OTC product selection, prescription pick-up, and general medicine questions, demonstrating great customer service.
• Streamlined the dispensing procedure and reduced delays by managing third-party billing and resolving insurance-related concerns.
• Checked stock levels, received shipments, rotated items, and took out expired medications to maintain inventory.
• Contacted patients for prescription pickups and renewals and worked with prescribers to coordinate refill requests.
• Managed the POS system, processed daily cash transactions, and balanced drawers at the conclusion of each shift.
• Helped the pharmacist maintain confidentiality, safety, and accuracy in all pharmacy procedures.
• Actively communicated and worked as a team to create a cooperative and effective pharmaceutical environment.

Medical Office Assistant - Apollo Hospitals

(2022-05 - 2023-06)

• Coordinated patient scheduling, check-ins, cancellations, and referrals using EMR systems to improve patient flow.
• Documented medical and social histories, updated patient charts, and ensured accuracy of records.
• Prepared exam rooms, assisted physicians during patient evaluations, and maintained medical supplies.
• Supported patient care coordination by managing subspecialist waitlists and follow-up appointments.
• Promoted infection control by sanitizing rooms and ensuring compliance with safety protocols.
• Acted as first point of contact for patients, addressing inquiries and providing clear communication.

Administrative Assistant - Apollo Hospitals

(2022-01 - 2022-04)

• Managed high-volume appointment schedules for multiple practitioners
• Processed incoming referrals, tracked follow-up appointments, and maintained electronic medical records
• Coordinated after-hours care bookings and communicated efficiently with patients and providers
• Supported administrative team in sending appointment reminders and responding to email inquiries
• Adapted to a fast-paced clinic environment with professionalism and efficiency
• Assisted with patient billing, payments, and third-party documentation.
• Organized office supplies and coordinated mail/fax/document handling.
• Supported patient communication through reminders, phone calls, and email correspondence

Assistant (Practicum) - Sault College

(2024-01 - 2024-02)

Supported the clinic on a temporary contract as part of academic practicum at Sault College.

• Supported the clinic as a practicum student, assisting with clinic operations and patient care coordination.
• Supported patient appointments and intake procedures through coordinated documentation and communication.
• Assisted with inventory management, EMR support, and basic administrative duties.

Postgraduate Diploma - Health Care Leadership - Sault College (2023-09 - 2025-04)

Doctor of Pharmacy - Pharmacy - Sri Venkateshwara College of Pharmacy (2016-08 - 2022-08)