Keerthanan Thavakirinathan

Law & Security professional-in-training with over 5 years of experience in high-stakes corporate environments, including insurance and telecommunications. Expert in conflict de-escalation, regulatory compliance, and managing complex client inquiries within CRM frameworks. Committed to maintaining public safety and organizational integrity through diligent observation and professional communication.

Insurance Advisor - TD Insurance - Markham, ON

(2022-01 - 2023-12)

• Managed sensitive policy inquiries and guided clients through the legal complexities of the claims process.
• Identified potential fraud indicators and escalated complex cases for internal investigation.
• Maintained 100% compliance with industry privacy regulations and data protection standards.

Customer Service Consultant - Rogers Communications - Pickering, ON

(2018-01 - 2021-12)

• Resolved high-level service concerns and technical failures through systematic troubleshooting and clear communication.
• Coordinated with technical departments to secure infrastructure and resolve escalated security/account concerns.

Storefront Manager - Aroma Espresso Bar - Vaughan, ON

(2015-01 - 2017-12)

• Directed daily operations and enforced safety and health protocols for all staff and patrons.
• Managed secure cash handling, deposits, and loss prevention strategies for the facility.

Diploma - Law & Security - Trillium College (2026-01 - 2027-03)