Kena Desai

Customer-focused professional with experience in retail, customer service, front desk administration, and healthcare environments. Recognized for strong communication, problem-solving, organization, and relationship-building skills. Experienced in assisting customers, processing transactions, managing appointments, maintaining records, and working effectively in fast-paced team settings.

Currently seeking a full-time or part-time position in retail, customer service, administration, or hospitality.

Retail Associate at Zudio

• Provided exceptional customer service and assisted customers with product selection.
• Processed cash, debit, and credit transactions accurately using POS systems.
• Maintained merchandise displays and organized sales floor presentations.
• Restocked inventory and ensured product availability.
• Resolved customer concerns professionally and efficiently.

Stationery Associate at Karnavati University Stationery Store (2021-08 – 2022-08)

• Assisted students, faculty, and visitors with purchases and product recommendations.
• Processed payments accurately and maintained cash-handling procedures.
• Managed inventory, stock replenishment, and merchandise organization.
• Received and organized incoming inventory shipments.
• Maintained a clean, welcoming, and customer-friendly environment.

Dental Assistant & Administrative Shadowing at Atlantic Dental Centre (2026-06 – 2026-06)

• Observed front desk operations, appointment scheduling, and patient intake processes.
• Learned insurance verification and administrative procedures.
• Supported patient communication and customer service activities.
• Developed familiarity with Canadian workplace and customer service standards.

Associate Dentist & Front Desk Administrator at Shrey Dental Clinic (2024-01 – 2025-02)

• Managed appointment scheduling, patient registrations, and daily front desk operations.
• Answered phone calls and responded to customer inquiries professionally.
• Maintained confidential records and administrative documentation.
• Provided exceptional customer service and support to patients and visitors.
• Worked collaboratively with team members to ensure efficient daily operations.

General Dentist at Shree Ganesh Dental Clinic (2025-03 – 2025-07)

• Built strong client relationships through professional communication and service.
• Maintained accurate documentation and records.
• Worked effectively in a fast-paced team environment.
• Demonstrated attention to detail and strong organizational skills.

General Dentist at MedixGlam Dental Clinic (2022-12 – 2023-12)

• Delivered professional client service and support.
• Managed multiple priorities while maintaining high service standards.
• Collaborated with colleagues to ensure positive client experiences.
• Developed strong communication and problem-solving abilities.

Bachelor of Dental Surgery in BDS – Karnavati University (2023)