Logistics Support Coordinator at CRST Home Solutions (2025-07 – Present)
- Managed daily receipt and reconciliation of transport returns, ensuring absolute accuracy in inventory records.
- Optimized fleet schedules dynamically in alignment with customer demands, operational dictates, and client variations.
- Oversaw warehousing reconciliation and continuous records updates to maximize transparency across supply chain touchpoints.
- Managed high-volume corporate correspondence, drafting and resolving a diverse range of daily email inquiries with speed and precision.
- Streamlined standard documentation processes, ensuring 100% of freight and logistics paperwork was processed accurately and on schedule.
- Facilitated clear and proactive cross-departmental communication to significantly enhance workflow and service transparency.
- Utilized proven de-escalation techniques during direct client communications to promptly resolve concerns and provide strategic guidance.
- Active participant in strategic team meetings focused on engineering service improvements and sustainable operational strategies.
Administrative Intern at Topron Consulting (2023-05 – 2024-04)
- Provided critical administrative support by meticulously managing executive schedules, coordinating corporate meetings, and maintaining documentation for client projects.
- Handled incoming B2B inquiries via phone and email, delivering prompt and professional responses to enhance client satisfaction.
- Assisted in streamlining office processes, successfully reducing administrative turnaround time by 10% through effective organization and strict task prioritization.
- Collaborated directly with consultants to support client-facing tasks, including preparing polished presentations and organizing materials for high-level meetings.
Customer Service Representative at Invest & Divest (2021-01 – 2022-12)
- Fielded multifaceted customer inquiries via phone, email, and in-person interactions, delivering comprehensive information regarding product offerings, services, and company policies.
- Managed and systematically resolved complex customer complaints, resulting in a documented 15% increase in customer satisfaction scores.
- Co-implemented modernized customer service workflows, driving a 10% reduction in average call handle time.
- Accurately recorded customer feedback and escalated high-complexity operational cases to senior management when necessary.
- Supported daily department operations by training incoming customer service representatives, ensuring strict consistency in brand messaging and interactions.
- Maintained meticulously up-to-date records of customer profiles, orders, and historical complaints utilizing internal CRM systems and Microsoft Office tools.
