Kene Okafor

Managed daily receipt and reconciliation of transport returns, ensuring absolute accuracy in inventory records. Optimized fleet schedules dynamically in alignment with customer demands, operational dictates, and client variations. Oversaw warehousing reconciliation and continuous records updates to maximize transparency across supply chain touchpoints.

Logistics Support Coordinator at CRST Home Solutions (2025-07 – Present)

• Managed daily receipt and reconciliation of transport returns, ensuring absolute accuracy in inventory records.
• Optimized fleet schedules dynamically in alignment with customer demands, operational dictates, and client variations.
• Oversaw warehousing reconciliation and continuous records updates to maximize transparency across supply chain touchpoints.
• Managed high-volume corporate correspondence, drafting and resolving a diverse range of daily email inquiries with speed and precision.
• Streamlined standard documentation processes, ensuring 100% of freight and logistics paperwork was processed accurately and on schedule.
• Facilitated clear and proactive cross-departmental communication to significantly enhance workflow and service transparency.
• Utilized proven de-escalation techniques during direct client communications to promptly resolve concerns and provide strategic guidance.
• Active participant in strategic team meetings focused on engineering service improvements and sustainable operational strategies.

Administrative Intern at Topron Consulting (2023-05 – 2024-04)

• Provided critical administrative support by meticulously managing executive schedules, coordinating corporate meetings, and maintaining documentation for client projects.
• Handled incoming B2B inquiries via phone and email, delivering prompt and professional responses to enhance client satisfaction.
• Assisted in streamlining office processes, successfully reducing administrative turnaround time by 10% through effective organization and strict task prioritization.
• Collaborated directly with consultants to support client-facing tasks, including preparing polished presentations and organizing materials for high-level meetings.

Customer Service Representative at Invest & Divest (2021-01 – 2022-12)

• Fielded multifaceted customer inquiries via phone, email, and in-person interactions, delivering comprehensive information regarding product offerings, services, and company policies.
• Managed and systematically resolved complex customer complaints, resulting in a documented 15% increase in customer satisfaction scores.
• Co-implemented modernized customer service workflows, driving a 10% reduction in average call handle time.
• Accurately recorded customer feedback and escalated high-complexity operational cases to senior management when necessary.
• Supported daily department operations by training incoming customer service representatives, ensuring strict consistency in brand messaging and interactions.
• Maintained meticulously up-to-date records of customer profiles, orders, and historical complaints utilizing internal CRM systems and Microsoft Office tools.

Postgraduate Diploma in Supply Chain and Operations Management – Durham College

Bachelor of Arts in International Studies – University of Buckingham