Kenneth Ziegler

Customer Success and engagement professional with 20+ years of experience building client relationships, leading customer onboarding, and delivering revenue building outcomes. Known for turning complex ideas into clear conversations that build trust, strengthen customer engagement, and support long-term success. My approach is a combination of consultative problem solving, respectful communication, and authentic curiosity for understanding what people need to succeed.

Brand Ambassador - Careers In Technology & Innovation

(2024-09 - 2026-03)

• Collaborated with Customer Success, Marketing, and Sales professionals to support technology community engagement, networking initiatives, and knowledge sharing
• Coordinated and facilitated recurring professional development events focused on technology, customer engagement, and industry best practices.

Onsite Experience Safety Specialist - Walmart Logistics Canada

(2020-10 - 2022-06)

• Redesigned reporting workflows, reducing incident documentation time while improving reporting accuracy by 20%
• Delivered workforce onboarding and safety training that contributed to 265 consecutive days without a lost-time incident through proactive engagement and coaching.

Customer Onboarding Consultant - American Income Life

(2019-02 - 2020-03)

• Led customer onboarding and coaching initiatives, reducing onboarding time by 25% while improving First Contact Resolution by 15%
• Increased Customer Lifetime Value by 10% through consultative needs assessments, personalized solution recommendations, and proactive follow-up

Customer Success & Engagement Specialist - S.O.S Performance Enhancement Group INC

(2018-05 - 2019-07)

• Built and nurtured client relationships through consultative outreach, contributing to an 8% increase in recurring revenue
• Delivered live presentations and tailored customer engagement strategies that increased client participation and engagement by 12%

Bachelor of Arts - Psychology and Policy Studies - Mount Royal University