Keroles Abdalla

“People find me to be an upbeat, self-motivated team player with excellent communication skills. For the past several years I have worked in lead qualification of Reservations, Front Desk Executive in the hospitality industry. My experience includes successfully making a reservations and serving the guests with going to extra mile in professional level of standard operation procedures and in the same time developing and acquiring my skills.

I have a track record of maintaining a consistent calls, guest relation experience, creating &replying the emails and consistently achieving the up-selling target, and I can do the same thing for your company.”

Multi- Property Luxury Business Travel Agent Jan 2022 - Nov 2022

The Abu Dhabi EDITION-Marriott International • Abu Dhabi, United Arab Emirates

• Provide enhanced hospitality expertise to customers from around the world and be a part of their travel journey through complex reservations services and support of elite loyalty and customer care requests using a variety of channels including voice, email, and chat.
• Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support the overall vision to be the world’s favorite travel company.
• Identify guest reservation needs, follow sales techniques to maximize revenue.
• Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

*General Education Diploma Sep 2012 - Jun 2014

Faculty of Education • Minia University, Egypt

*Bachelor Degree in Tourism and Hotels (Guidance Section) Sep 2006 - May 2010

High Institute for Tourism and Hotels • 6th of October, Egypt