F&B Supervisor - Element Metrotown
(2025-09)
- Supervise and schedule food & beverage staff across banquets and daily operations.
- Lead event setup, service, and teardown, ensuring seamless execution.
- Maintain compliance with health, safety, and hotel policies.
- Monitor inventory, manage supplies, and report operational needs.
- Resolve guest inquiries and complaints to ensure satisfaction.
- Prepare month-end F&B reports and manage administrative documentation.
Banquet Captain - Stanley Park Pavilion
(2025-05)
- Supervise and coordinate banquet staff during events, meetings, weddings, and special functions.
- Assign duties and ensure service activities meet event requirements efficiently.
- Oversee operations from setup through service and teardown for seamless execution.
- Liaise with clients and event coordinators to review details and service expectations.
- Maintain high standards for food, beverage, presentation, and guest service.
- Monitor staff performance and provide on-the-job training and guidance.
- Respond to guest inquiries and resolve service issues promptly.
- Coordinate with kitchen and operations teams for timely service delivery.
- Ensure compliance with health, safety, and sanitation regulations.
- Support management with administrative tasks, reporting, and event documentation.
Banquet Captain - Marriott Pinnacle Hotel
(2024-03 - 2025-04)
- Managed banquet operations from setup to teardown per client specifications.
- Supervised and trained staff to ensure teamwork and service quality.
- Coordinated with kitchen and event teams for timely service delivery.
- Maintained inventory and ensured adherence to safety and hotel standards.
- Engaged with guests to promptly address needs and resolve issues.
Banquet Server - Marriott Pinnacle Hotel
(2021-11 - 2024-02)
- Prepare and set up banquet and function rooms according to event specifications.
- Serve food and beverages at tables and buffet stations, ensuring high service standards.
- Present menus, answer guest questions, and provide professional, courteous service.
- Maintain cleanliness and stock at buffet and service areas throughout events.
- Clear and reset tables, coordinating with kitchen and staff for efficient service.
- Follow health, safety, and sanitation regulations at all times.
Banquet Server - Marriott Pinnacle Hotel
(2025-05)
- Prepare and set up banquet and function rooms according to event specifications.
- Serve food and beverages at tables and buffet stations, ensuring high service standards.
- Present menus, answer guest questions, and provide professional, courteous service.
- Maintain cleanliness and stock at buffet and service areas throughout events.
- Clear and reset tables, coordinating with kitchen and staff for efficient service.
- Follow health, safety, and sanitation regulations at all times.
Digital Marketing Specialist - TownForKids Preschool
(2020-08 - 2021-08)
- Developed and executed digital marketing campaigns across social media, SEO, email, and online advertising.
- Created and edited multimedia content, including videos and blog posts, to drive engagement and brand visibility.
- Managed and curated social media platforms to enhance community reach and interaction.
- Designed content strategies for consistent brand messaging across channels.
Online Acquisition - Jenius
(2020-02 - 2020-08)
- Managed budgets and media plans for online acquisition campaigns to optimize resource allocation.
- Improved app visibility and downloads through App Store Optimization (ASO) and Google for Business.
- Monitored keywords and analytics to enhance search rankings and user engagement.
- Developed user-friendly landing pages to boost conversions, acquisition, and retention.
- Adapted quickly to new digital tools and workflows during company transformation.
Rooms Division Supervisor - Stanford Park Hotel
(2018-08 - 2019-08)
- Supervised housekeeping staff to maintain high cleanliness and guest satisfaction standards.
- Assisted guests with check-in/out, ensuring a welcoming experience and resolving inquiries promptly.
- Managed reservation system to optimize room allocation and turnover efficiency.
- Achieved a 90% guest satisfaction/check-in recommendation score for three consecutive months.
- Recognized for leadership and placed on an accelerated training program.
Sales & Marketing - The Ritz Carlton
(2017-02 - 2017-08)
- Supported Sales Managers by preparing daily reports and sales kits.
- Assisted in drafting corporate contracts to strengthen client relationships.
- Completed sales call training, improving engagement with potential clients and lead generation.
