Ketsia Musungu

Dedicated professional with strong customer service, time management, and problem-solving skills, experienced in managing operations, assisting customers, and facilitating programs. Proven ability to build positive customer relationships and communicate effectively with diverse audiences. Eager to leverage skills and experience to contribute to success in the Desired Job Title role.

CSR and After School Program Leader - Overbrook Community Center - Ottawa

(2021-11)

• Managed customer service operations at the front desk, including organizing events, registering participants for programs, and processing payments.
• Supervised children in after-school programs, facilitating physical activities, outdoor recreation, homework assistance, and arts and crafts.

CSR - Lowertown Pool - Ottawa

(2022-08)

• Provided customer service, including registering patrons for swimming lessons and processing their payments.
• Communicated program details to customers, explaining the various swimming programs offered.

Store Clerk - Toys'R'us - Ottawa

(2019-04 - 2019-12)

• Assisted customers with inquiries and purchases.

Sales Associate - Hudson's Bay - Ottawa

(2021-09 - 2021-12)

• Handled financial transactions, managed fitting rooms, maintained store appearance through folding and stocking, and provided customer service.

DES - Samuel-Genest Catholic High School (2023-06)

Biopharmaceutical - Biopharmaceutical - University of Ottawa