Ketul Patel

Results-driven HR professional with experience supporting employee relations, accommodations, leave management, investigations, engagement programs, workforce analytics, and HR operations within a high-volume environment. Skilled in partnering with leaders to resolve employee concerns, interpret policies, support performance management, facilitate training, and drive employee engagement. Strong ability to manage confidential matters, conduct case investigations, and build trusted relationships across multiple stakeholder groups.

Human Resources Associate Partner at Amazon Fulfillment Centre (2022-12 – Present)

• Partner with managers and associates on employee relations, attendance, accommodations, leaves, and workplace concerns.
• Conduct investigations, gather facts, document findings, and support case resolution.
• Provide guidance on HR policies, procedures, and self-service resources.
• Support accommodation requests, return-to-work processes, and leave management activities.
• Lead employee engagement initiatives and HR floor engagement activities.
• Analyze workforce data including attendance, attrition, roster management, and unpaid time trends.
• Collaborate with leaders to identify solutions for employee concerns and operational challenges.
• Support HR projects, process improvements, and cross-functional initiatives.
• Facilitate communication and education sessions for employees regarding HR programs and resources.

Process Assistant at Amazon Fulfillment Centre (2022-10 – 2022-12)

• Supported daily workforce planning, performance management, and operational execution.
• Coached employees on productivity, quality, and compliance expectations.
• Assisted with reporting, staffing allocation, training, and employee support.

Learning Ambassador at Amazon Fulfillment Centre (2021-03 – 2022-10)

• Facilitated onboarding, training, and cross-training programs.
• Delivered job instruction training and supported employee development initiatives.
• Acted as a resource for new hires and promoted policy compliance.

FC Associate at Amazon Fulfillment Centre (2020-09 – 2022-10)

• Worked in problem-solving and inventory audit functions while maintaining operational accuracy and compliance.

Senior Administrative Assistant at Sanelite Solar Pvt. Ltd. (2015-04 – 2017-11)

• Coordinated executive schedules, meetings, reports, presentations, and business correspondence.
• Maintained records, documentation systems, and operational reports.
• Supported management with administrative and organizational initiatives.

Post-Graduate Diploma in Management (Human Resources) – GLS University

Master of Commerce – Gujarat University

Business Management – Seneca College