Banquet Server at Fairmont Hotel Vancouver (2023-09 – Present)
- Ensured compliance with established services and operational standards.
- Managed and served assigned sections efficiently during events and service periods.
- Assisted with pre-event preparation and setup for banqueting events, ensuring readiness and attention to detail.
- Served food in accordance with guest requirements, dietary restrictions, and preferences.
- Focused on delivering exceptional service to achieve maximum client satisfaction.
- Cross-trained in Bar and In-Room Dining services, offering flexible support to meet operational demands.
Bell Person at Pinnacle Hotel Harbourfront (2024-02 – 2025-02)
- Warmly welcomed guests upon arrival and proactively offered assistance to enhance their experience.
- Handled guest luggage during check-in and check-out, ensuring proper storage and safety.
- Assisted guests, especially tourists, by providing local information and guidance to meet their needs around the city.
- Maintained constant vigilance at the front of the house and promptly reported any concerns to the Manager on Duty (MOD).
- Focused on building genuine, engaging connections with guests to create a welcoming, home-like atmosphere.
Senior Assistant Manager Food and Beverage at THE PARK Hotel (2018-05 – 2023-03)
Promoted internally in December 2019
- Oversaw daily operations across multiple F&B outlets including nightclubs, specialty restaurants, shacks, and cocktail bars.
- Led and trained teams in upselling, service excellence, and adherence to SOPs, resulting in improved guest satisfaction scores.
- Developed and implemented promotional activities like food festivals, cocktail workshops, theme nights, and musical events.
- Created and managed staff duty rosters based on operational needs and business forecasts, ensuring balanced shift allocation and smooth daily operations.
- Maintained accurate inventory, created detailed reports (bar book, comp set, guest feedback, revenue), and managed budgeting and forecasting.
- Managed VIP reservations and cultivated high-value guest relationships, contributing to repeat business and revenue growth.
- Fostered a positive work culture, encouraging creativity and accountability among team members.
- Reported directly to senior leadership with weekly updates on KPIs, team performance, guest satisfaction, and strategic insights.
General Management Trainee (GMT) at THE PARK Hotels (2016-06 – 2018-04)
- Underwent intensive managerial training focused on developing leadership skills and elevating professional standards in hospitality operations.
- Engaged in cross-departmental learning with Heads of Departments.
- Specialized in the Food and Beverage Service department, gaining in-depth expertise in service standards, operations, and guest experience management.
- Delivered quarterly presentations to the General Manager and Managing Director, demonstrating analytical, planning, and communication skills.
- Handled managerial and operational tasks under direct supervision.
Industrial trainee at TAJ Land's End Hotel (2014-07 – 2014-10)
- Gained hands-on experience across all core hotel departments, including Front Office, Housekeeping, Food & Beverage, and Kitchen operations.
- Learnt the overall industrial requirements like grooming standards, standard operating procedures, roots of operational requirements, guest interactions, hierarchical structure etc.
- Trained and understood different types of services and kitchen areas like all day dining restaurant, IRD, speciality restaurants, Bars, Banquets.
- Assisted in guest relations by escorting guests on property tours and supporting front office operations to meet client and management requirements.
