Khaila

Dynamic and service-driven professional with experience in aviation services, hospitality, and customer support. Skilled at maintaining calm, clear communication in high-pressure situations, delivering exceptional guest experiences, and ensuring safety and efficiency. Recognized for strong teamwork, adaptability, and problem-solving qualities essential to ensuring passengers feel secure and valued throughout their journey.

Dispatcher at Primeflight Aviation Services (2024-05 – Present)

• Utilized dispatch software for tracking flights and managing crew assignments effectively.
• Managed payroll inquiries and resolved discrepancies, enhancing employee satisfaction.
• Managed high-volume call queues, ensuring timely responses to customer needs.
• Provided expert support for Microsoft Office Suite, enhancing user efficiency and productivity.
• Assisted in troubleshooting technical issues with Microsoft applications, ensuring minimal downtime for users.

Call Center Representative at Neo Financial (2025-04 – 2026-01)

• Managed high-volume inbound calls, ensuring customer satisfaction and timely issue resolution.
• Provided accurate information on products and services, enhancing customer understanding and engagement.
• Documented customer interactions in CRM system, maintaining detailed records for future reference.
• Collaborated with team members to refine call handling processes and improve overall efficiency.

Server at Bowlero (2024-03 – 2024-05)

• Delivered friendly and attentive service to diverse groups of customers, creating a welcoming atmosphere.
• Resolved guest concerns promptly and professionally, ensuring satisfaction and repeat visits.
• Balanced multiple tasks with efficiency, maintaining excellent service during peak times.

Food Service Associate at Canada's Wonderland (2023-04 – 2023-08)

• Served large volumes of guests in a fast-paced environment while ensuring accuracy and quality.
• Supported team efficiency by assisting with inventory and maintaining safety and cleanliness standards.

Call Center Supervisor at KM2 Solutions (2020-01 – 2022-04)

• Led and trained a team of customer service agents, improving service quality and first-call resolution.
• De-escalated customer concerns with patience and empathy, achieving higher satisfaction scores.
• Coached staff to maintain professionalism and clear communication in high-pressure situations.

Diploma in Medical Office Assistant – Trios College (2025-01)

High School Diploma – Castries Comprehensive Secondary School (2022-07)