Khushi Gulati

Reliable and compassionate professional with experience in security and shelter support services. Skilled in client support, safety monitoring, incident response, documentation, and conflict de-escalation. Experienced in supporting vulnerable populations and maintaining safe, respectful, and inclusive environments.

Shelter Support Worker - Fred Victor - Toronto, ON

(2025-04)

• Provide respectful, client-centered support to individuals accessing shelter services.
• Maintain a safe, welcoming, and inclusive environment.
• Respond to client concerns, incidents, and safety issues using de-escalation techniques.
• Complete daily logs, incident reports, and required documentation.
• Apply trauma-informed approaches when supporting vulnerable individuals.
• Work with staff and community partners to support client needs and access to services.
• Follow health and safety, confidentiality, emergency, and organizational procedures.

Security Guard - Star Security / Fred Victor, City of Toronto - Toronto, ON

(2025-02 - 2025-03)

• Monitored entrances, exits, common areas, and facility activities to maintain safety.
• Conducted patrols and identified security and facility concerns.
• Responded professionally to incidents, emergencies, and disturbances.
• Used communication and de-escalation techniques in challenging situations.
• Prepared accurate incident reports and daily activity logs.
• Worked with Fred Victor staff to maintain a safe and respectful environment.
• Followed security procedures, workplace policies, and ethical standards.

Business Studies - Saint Lawrence College of Business (2025) Scarborough, ON