Khushi Patel

Health Office Administration graduate with healthcare experience in hospital and outpatient clinical settings in India and Canada. Experienced in patient support, clinical documentation, medical records, EMR systems, patient communication, and healthcare team coordination. Proficient in Accuro and Jane EMR, with knowledge of medical terminology, confidentiality, PHIPA, and healthcare procedures.

Certified in Basic Life Support (BLS) and Standard First Aid & CPR/AED Level C. Dependable, adaptable, detail-oriented, and committed to providing safe, respectful, patient-centred care. Interested in developing specialized skills in sleep medicine through MedSleep's paid training program.

Medical Administrative / Front Desk Placement at MM Physio (2026-07 – 2026-08)

• Provided front-desk and patient support in a physiotherapy clinic.
• Greeted patients, completed registration, confirmed appointments, and responded to patient inquiries.
• Used Jane EMR for appointments and patient information and applied knowledge of Accuro EMR.
• Assisted with patient documentation, direct billing, insurance communication, and WSIB procedures.
• Communicated with patients, physiotherapists, clinic staff, and insurance providers including Sun Life and Canada Life.
• Maintained patient confidentiality and accurate electronic records.
• Supported daily clinic operations, inventory, and general organization.
• Worked collaboratively with healthcare professionals and adapted to changing clinic priorities.

Medical Office Simulation Training at Conestoga College

• Used Accuro EMR for patient registration, scheduling, data entry, and chart updates.
• Practiced clinical documentation and professional patient communication.
• Maintained confidential patient records following PHIPA principles.
• Developed accuracy in healthcare documentation and electronic record management.

Healthcare Support at Zydus Multispeciality and Cancer Hospital (2022 – 2024)

• Supported daily activities in a hospital clinical environment alongside physicians, nurses, and healthcare staff.
• Assisted with patient care, documentation, and medical records.
• Communicated professionally with patients, families, and healthcare professionals.
• Assisted with patient preparation and clinical workflow activities.
• Maintained confidentiality and accurate patient information.
• Followed hospital procedures, safety requirements, and professional standards.
• Worked effectively within a multidisciplinary healthcare team in a fast-paced clinical environment.

Diploma in Health Office Administration – Conestoga College (2025-01 – 2026-08)