Customer Service Representative at Tim Hortons (2025-04 – Present)
- Greet customers with a smile and provide friendly, courteous service at all times
- Take accurate orders and process payments using the point-of-sale (POS) system
- Prepare and serve coffee, beverages, baked goods, and menu items according to brand standards
- Maintain cleanliness and organization of the counter, kitchen, dining area, and restrooms
- Restock food and beverage supplies as needed
- Follow proper food safety, sanitation, and hygiene practices
- Work collaboratively with other team members and support a positive work environment
- Handle customer concerns or complaints professionally and escalate as needed
Front End Cashier at Metro (2024-08 – 2025-04)
- Provide exceptional service to customers by greeting them warmly, answering inquiries, and ensuring a positive shopping experience.
- Operate cash registers efficiently, scanning items, processing payments (cash, credit, debit), and handling customer transactions accurately.
- Assist customers with product selection and offer information on promotions, discounts, and store policies.
- Accurately handle cash, provide change, and balance cash drawers at the beginning and end of each shift.
- Process returns and exchanges according to store policies, ensuring customer satisfaction while maintaining company guidelines.
- Work alongside other cashiers and floor staff to ensure smooth and efficient store operations, especially during peak shopping hours.
Host & Takeout Associate at Pickle Barrel (2023-09 – 2024-07)
- Greet and seat guests in a friendly and professional manner, ensuring a positive dining experience from arrival to departure.
- Answer phone calls, manage reservations, and accommodate walk-in guests, optimizing seating to maximize restaurant capacity.
- Accurately take and process takeout orders, including packaging and providing detailed order instructions for pick-up.
- Address guest inquiries and concerns promptly and professionally, resolving any issues to ensure customer satisfaction.
- Work closely with kitchen and delivery teams to ensure takeout orders are prepared correctly, packaged efficiently, and ready for timely pickup.
- Maintain a clean and organized front-of-house area, ensuring all menus, signage, and workstations are stocked and presentable.
- Collaborate with servers, kitchen staff, and management to maintain smooth restaurant operations and enhance guest experiences.
