Kimberley Lewis

Analytical and results-driven professional with 5+ years of managerial experience and over 20 years in administrative roles. Seeking to leverage strong organizational, operational, and customer service skills in an office environment where I can provide exceptional support while maintaining efficient systems across departments. Brings expertise in manufacturing, logistics, operations, service, warranty, carrier claims, supply chain, and warehouse procedures.

Office Coordinator - Johnston Equipment – Lift-Rite Division - Mississauga, ON

(2024 - 2026)

• Assisted sales teams with the content (sales materials), training, coaching, and technology they needed to engage buyers effectively and close deals
• Ensured KPI’s were met and referred leads to appropriate staff
• Worked behind the scenes to optimize the sales process through several core tasks which included delegating sales orders to the shipper and coordinating with Logistics to expedite orders
• Liaised between sales, senior coordinators, and logistics to ensure accurate order processing and shipment tracking
• Coordinated daily administrative operations and supported team workflow efficiency
• Prepared reports, manuals, correspondence, and tracked operational data and assisted with budgeting, inventory control, and operational planning
• Created Work in Progress resource documents for internal staff
• Managed office services including maintenance, supplies, and equipment procurement
• Entered work orders and vendor purchase orders into JD Edwards system
• Kept JD Edwards up to date (entered new accounts, discounts, tax rates and/or customer account changes)
• Distributed the Daily Sales report to management
• Oversaw administrative procedures and implemented process improvements
• Conducted monthly workplace inspections for both the office and warehouse

Senior Customer Service Representative - Authorized Parking Only - Brampton, ON

(2024 - 2024)

• Managed customer and municipal inquiries, through phone and email ensuring compliance with regulations and company policies
• Maintained accurate customer records using MS Excel and audited invoices prior to issuance
• Coordinated dispatch activities for Parking Enforcement Officers
• Communicated updates, issues, and service gaps with supervisors and team members
• Maintained organized filing systems and documentation processes, both manually and electronically, ensuring accurate record-keeping and efficient retrieval of information
• Strengthened client relationships and ensured high level of service satisfaction

Customer Service & Project Coordinator - Alpha Poly Packaging Inc. - Brampton, ON

(2021 - 2023)

• Responded promptly to customer inquiries and processed orders accurately over the phone
• Coordinated with production teams to ensure timely order delivery
• Managed monthly, biweekly quotes, supplier pricing, and follow-ups to secure business
• Gained in-depth knowledge of manufacturing and production processes
• Utilized Salesforce and internal systems for order and data management tracker
• Supported sales team across all stages of the sales cycle
• Built strong cross-functional relationships to enhance customer satisfaction

Customer Service Lead - Mauser Packaging Solutions - Vaughan, ON

(2016 - 2021)

• Managed customer orders using MS Excel, customer inquiries, and complaint resolution
• Processed purchasing documents including invoices, POS, and stock transfers
• Handled accounts receivable, payment processing, and financial report transactions
• Coordinated with shipping carriers and logistics partners
• Mentored and supervised staff, ensured productivity and development
• Maintained accurate filing systems and administrative processes both manually and electronically
• Oversaw inventory management and ensured supply availability

Addictions and Community Services Worker Diploma - Everest College (2011)

Business Marketing Diploma - Humber College (2006)