Kishan Patel

Google Certified Data Analyst with 5+ years of experience in data analysis, data visualization, and process implementation across Ecommerce, Banking, and Retail. Specializes in Tableau and Power BI, including Power Query and advanced DAX, to deliver KPI dashboards and performance-optimized reporting. Experienced in ETL environments, REST API-based integrations, and SQL query optimization to improve data integration and reporting efficiency.

Skilled in translating business requirements into functional and non-functional specifications using workflow, sequence, activity, and use case diagrams.

Data Analyst - Walmart, Canada - Canada

(2022-04)

• Automated manual and ad-hoc reporting reducing reporting effort by 30% through Python, Excel (VBA), and Power Query workflows.
• Developed and maintained ETL/data pipelines improving data availability for structured and semi-structured sources by using Python (Pandas), SQL, AWS S3, and GCP.
• Designed interactive KPI dashboards enabling revenue, inventory turnover, retention, and churn monitoring by using Power BI, Tableau, and Looker Studio.
• Improved business KPI outcomes by 15% by translating stakeholder requirements into analytics deliverables and communicating insights via dashboards, reports, and presentations.

Customer Service Representative - Walmart, Canada - Canada

(2017-11 - 2022-03)

• Resolved customer complaints improving service consistency by documenting issues and analyzing recurring trends from customer feedback.
• Tracked return patterns and customer service metrics improving operational visibility by performing basic data analysis in Excel and summarizing insights for store teams.
• Generated daily and weekly activity reports improving decision support by compiling customer service transactions and operational metrics for store leadership.
• Improved cross-department issue resolution by coordinating with internal teams to address inventory accuracy gaps and align customer feedback to process changes.

Data Analyst Intern - Techonlab, IN - India

(2016-04 - 2017-04)

• Improved customer satisfaction by 15% by analyzing customer and transaction data using SQL, Python (Pandas), and Excel to identify actionable patterns.
• Built KPI dashboards enabling monitoring of retention, churn, and transaction success rate by using Power BI and Tableau reporting.
• Optimized SQL data extraction improving query performance by 25% by rewriting and tuning reporting queries for analytics use cases.
• Reduced reporting errors by 20% by performing data cleaning, validation, and exploratory data analysis to strengthen data quality.

Postgraduate Diploma - Computer System Technician (Software Support) - Mohawk College

Bachelor of Engineering - Computer Science - Gujarat Technological University