Komal Vikani

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Store Associate - Dollarama - Brampton, ON

(2026-05)

Supported customers in finding products and responding to questions to promote a positive retail environment.

• Managed transaction workflows by accurately processing cash, debit, and credit payments through POS systems, ensuring operational efficiency.
• Maintained precise cash handling procedures, including balancing tills and verifying transaction accuracy consistently.
• Implemented systematic organization of shelves to support seamless store operations and optimize product accessibility.
• Oversaw cashier operations during peak hours to enhance customer flow and minimize wait times.
• Monitored adherence to store procedures and safety regulations to ensure compliance and protect customer safety.
• Demonstrated high levels of reliability and professionalism while coordinating various tasks in a bustling retail atmosphere.

Customer Service Representative - Metro Inc - Brampton, ON

(2023-09)

• Responded to customer requests for products, services, and company information.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.

Certificate - Artificial Intelligence With Machine Learning - Humber College (2024-12)

Bachelor of Science - Computer Science - Rajasthan Technical University (2017-07)