Komaljot Kaur

Experienced in managing appointments, answering high-volume phone calls, maintaining electronic medical records, processing insurance information, handling confidential patient information, and delivering exceptional customer service. Highly organized, detail-oriented, and proficient at multitasking in fast-paced healthcare environments while maintaining professionalism and accuracy.

Medical Receptionist - Windsor Eye Associates - Windsor, ON

(2024-02 - 2025-01)

• Greeted patients professionally and created a welcoming front-office environment.
• Scheduled, confirmed, and rescheduled patient appointments for optometrists and specialists.
• Answered incoming phone calls and responded to patient inquiries efficiently.
• Checked patients in and out while ensuring accurate demographic and insurance information.
• Maintained electronic medical records using EMR software.
• Processed referrals to ophthalmologists, optometrists, and family physicians.
• Collected payments and processed debit, credit, and cash transactions.
• Reconciled daily financial transactions and prepared receipts.
• Scanned documents, filed records, faxed referrals, and maintained organized patient charts.
• Coordinated daily schedules for physicians and clinical staff.

Scheduling Coordinator - Paramed - Windsor, ON

(2022-08 - 2023-08)

• Coordinated daily schedules for nurses and Personal Support Workers (PSWs).
• Managed staffing assignments to ensure appropriate patient coverage.
• Scheduled day, evening, night, weekend, and holiday shifts.
• Communicated schedule changes and staffing updates to healthcare professionals.
• Assisted patients and staff with scheduling inquiries while providing excellent customer service.
• Maintained accurate employee scheduling records and attendance information.
• Assigned staff based on qualifications, availability, and geographic location.
• Assisted with administrative tasks including documentation, filing, and record maintenance.
• Worked effectively in a fast-paced healthcare environment while meeting daily deadlines.

Dental Receptionist - Dr. Young and Tann Pediatric Dental Clinic - Windsor, ON

(2021-04 - 2022-05)

• Welcomed patients and managed front desk operations.
• Scheduled appointments and coordinated patient recalls.
• Answered multi-line telephone systems and responded to patient inquiries.
• Verified insurance coverage and processed insurance claims.
• Assisted patients with billing questions and payment processing.
• Collected payments and maintained accurate financial records.
• Updated patient files and maintained confidential records.
• Prepared daily schedules and coordinated appointments with dental staff.
• Delivered professional customer service while maintaining patient confidentiality.

Office Administration – Health Services - St. Clair College of Applied Arts and Technology