Short & Long-Term Disability Management - Sun Life Financial (Insurance Company) - Calgary, AB
(2020-04)
- Process health insurance claims in accordance with the terms of the group insurance contract adjudicating the information based on contractual, medical, functional, and vocational analysis while adhering to practices and procedures
- Define and implement return-to-work management strategies
- Effectively manage priorities while maintaining service level objectives
- Collaborate effectively with team members (disability case managers, Rehab Consultants), stakeholders and professional partners while maintaining the confidentiality of files.
- Promote occupational health.
Bilingual Short-Term Disability Management - Manulife Financial (Insurance Company) - Calgary, AB
(2014-02 - 2018-05)
- Adjudicated Short Term Disability benefits claims based on contractual, medical, functional, and vocational analysis
- Delivered effectively difficult decisions/messages to clients
- Communicated verbally and in writing with clients and stakeholders.
- Maintained productive relationships with team members and clients
- Multi-tasked, prioritized, and worked in a fast-paced environment
- Balanced conflicting priorities while maintaining service level targets.
Bilingual Customer Relation Specialist - Great-West Life (Insurance Company) - Winnipeg, MB
(2010-11 - 2013-11)
- Delivered accurate Health, Drugs and Vision benefits information and updated customers with new regulations, products and services available
- Practiced decision making and solved difficult client problems tactfully and effectively in a timely fashion
- Displayed a positive attitude while handling a large volume of calls
- Maintained a quality call while handling time to meet company standards
- Trained on an ongoing basis to handle more products
- Acquired consistently more product knowledge at company standard in order to provide efficient information in a professional manner.
Bilingual Customer Service Agent - FineLine Communication (Call Centre) - Winnipeg, MB
(2010-05 - 2011-05)
- Entered clients' orders
- Registered donations for various charitable organizations
- Handled client's financial information with confidentiality
Front Desk Agent/Receptionist - H&R Block (Tax Office) - Winnipeg, MB
(2009-01 - 2009-04)
- Scheduled appointments on the phone and organised walk-in clients
- Performed miscellaneous office work (photocopies, fax, office supplies…)
- Balanced financial transactions with care and accuracy
Customer Service Agent - SR&J Customer Care Call Centres Inc. - Winnipeg, MB
(2008-10 - 2008-12)
- Scheduled appointments for vehicle's end-of-lease inspection
- Recognized for being solution-minded with clients' appointment issues
- Educated clients about the inspection's regulations
French Customer Service Agent - CanTalk International (Call Centre) - Winnipeg, MB
(2007-09 - 2008-09)
- Data entered orders and informed clients on company products
- Solved matters encountered in orders handling
Legal Assistant - Ekendy Conseil (Legal Counsel Firm) - Abidjan, Ivory Coast
(1992-06 - 2000-01)
- Prepared mergers, acquisitions, other agreement and closing documents
- Advised clients of their legal rights and others law related matters
- Stayed updated on evolution of law and regulations
- Helped out clients with income taxes, expenses and property statements
Legal Assistant - Scoges Conseil (Accounting Firm - Law Department) - Abidjan, Ivory Coast
(1990-12 - 1992-05)
- Processed quickly and accurately legal documents and updated working drafts
- Summarized specialized publications and typed correspondences
- Entrusted with clients' money and edited statements of account
