Kramsing Dattay

Experienced bilingual IT professional with over 15 years of expertise in software development and support

• Collaborate with key customers (Business Owners and Head of Departments) to understand current lT issues and opportunities in line with business objectives
• Ensure requirements are gathered and validated and accordingly propose possible digital solutions to bridge gap between current situation and to-be situation
• Review and signoff documentations for functional and non-functional requirements in Request for Proposals and/or Business Requirements Document to be shared with internal or external development teams
• Perform technical feasibility and POCs for future systems to be implemented and

/ or evaluated

• Follow up the implementation process to ensure solutions/workarounds are found that are acceptable to the internal customers, business owners and other stakeholders
• Coordinate System lntegration, User Acceptance and go live and post go live support through proper change management process
• Manage end user requests, changes and incidents through the lT Helpdesk
• Oversee team of system analyst/s and analyst programmer/s for effective service delivery
• Follow-up on lT risks and business continuity to mitigate adverse business impact
• Develop, implement and maintain lT policies and procedures

MBA

Aug 2016 - Sep 2018

University of Mauritius, Reduit, Mauritius

BSc (Hons) Computer Science & Engineering

Aug 2000 - Sep 2003

University of Mauritius, Reduit, Mauritius