Overall, 6+ yrs. of Experience as Salesforce Administrator involved in designing, modeling, analysis and maintenance of CRM systems.
Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes, and recommended solutions to improve their processes using SFDC. User testing
Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and Business Logic
Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility
Experience in working with Salesforce.com sandbox and production environments
Expertise in analyzing and documenting the workflows and functionality of existing systems
Experienced in Servicemax, created SFM wizards.
Rolled out apps like CompeteIQ, Salesloft, Reference Edge, Bizible , 6Sense Intelligence, Genesys.
Written SOQL queries
Having good knowledge of all phases of SDLC with expertise in Requirement Gathering, Analysis, Designing, Development and Testing
Strong knowledge in full life cycle project management. Experience in Integrating App Exchange Applications with Salesforce
Excellent written and verbal communication skills to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts
