Kristen Symes

Dedicated and personable Esthetician with 4+ years of experience in the spa and beauty industry, combining hands-on client services with front-desk and administrative responsibilities. Experienced in client communication, appointment coordination, answering phones and emails, maintaining organized treatment spaces, and delivering a welcomed customer experience. Known for excellent time management, attention to detail, multitasking, and maintaining a professional and positive environment.

Esthetician at The Pedicure Room (2022-04 – Present)

• Provide professional esthetic services while creating a welcoming, comfortable and personalized client experience.
• Communicating professionally with clients throughout services to understand their needs and ensure satisfaction.
• Support front-desk operations by answering phone calls and responding to client emails.
• Assist with appointment-related communication and maintaining an organized daily schedule.
• Manage service times effectively to ensure appointments remain on schedule and provide a smooth client experience.
• Maintain a clean, organized and safe treatment room while consistently following sanitation and safety protocols.
• Balance client services with reception responsibilities, demonstrating strong multitasking and time-management skills.

Spa Assistant at Trillium Resort & Spa (2021-09 – 2021-12)

• Answered incoming phone calls and assisted with booking spa services.
• Communicated with guests and staff in a professional and friendly manner.
• Prepared and maintained treatment areas for staff and guests
• Assisted with setup and takedown of spa stations while maintaining a clean and organized environment.

Care Aide at Victoria Village (2020-05 – 2020-07)

• Assisted residents with daily activities including dressing, meals, and recreational activities.
• Worked collaboratively with team members during two-person transfers and lifts.
• Maintained professionalism and effective communication in a fast-paced environment.
• Demonstrated patience, flexibility, and the ability to remain calm under pressure.

Esthetics Diploma – Georgian College (2021 – 2023)

Pre-Health Sciences Diploma – Georgian College (2020 – 2021)

Ontario Secondary School Diploma – Bracebridge Muskoka Lakes Secondary School (2015 – 2019)