Kruthika Reddy

ServiceNow Developer

5+ years of ServiceNow developer/consultant with a good overall understanding of the ServiceNow platform, technical processes, best practices, coding/design standards and core functionalities.

• Experience in Configuring Applications using Service-Now tool, used in ITIL Management
• Experience in end-to-end development and implementation of

ServiceNow applications as, Scoped Applications, Performance

Analytics, Change Management and other ITSM modules

• Experience working with Client Scripts, UI Policies, UI Scripts, UI

Actions, UI Pages, Script Includes, Access Control Lists, Workflows,

Email Notifications, Inbound Actions, Reports, Web Service

Integrations, Language Translations.

• Good Experience in Service Catalog Development.Experience in

Automating the On Boarding, Off Boarding and transfer process of users from one domain to another via Service Catalog Management.

• Hands on experience on various ServiceNow customizations as per client's requirement,worked on Performance Analytics, creating multiple client specific dashboards.
• Good understanding and knowledge on all phases of the software development life cycle (SDLC) and familiar with methodologies like

Agile/Scrum

• Hands on experience on various ServiceNow customizations as per client's requirement
• Experienced in ITSM Implementation and Development in

ServiceNow as per ITIL standards

• Experience in System Analysis that included the high-level design,

low-level design, and contributed to the technical architecture of the system.

• Understanding of CMDB and its related integrations.
• Leveraged the entire ITSM suites to evolve business operations into a dynamic and engaging user experience. Wide range of implementation experience with many global clients in the Service

Now suite development including SOAP/REST integration, Discovery,

Service Catalogs, Business. Rules, Update sets, Workflow.

• Experience in Developing UI actions, managing Form Layout, Related

Lists and List Control

• Ability to adapt fast changing technical environments and upgradation and integrations
• Extensively Worked in Traditional lifecycles, Understanding of IT

Service Management (ITSM) and the ITIL business process. Maintain

(SLA) and monitor an SLA workflow

• Interacted with Stakeholders, Users, and Customers for gathering requirements to arrive at a design solution.
• Experience in Domain Separated instance as well as standalone ITSM

Implementation

EDUCATION: BACHELOR’S IN INFORMATION TECHNOLOGY,JAWAHARLAL

NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD, INDIA.