Program Administrator - Internship - Creation Technologies LP - Canada
(2025-10)
- Manages and organizes program documentation, ensuring plans, purchase orders, invoices, and reports are current and accessible to stakeholders.
- Reviews and confirms customer production Purchase Orders (PO) and Return Material Authorization (RMAs), maintaining order alignment through open order reconciliation.
- Prepares and sends customer Accounts Receivable (AR) statements, reviews invoices, and resolves discrepancies.
- Coordinates and schedules meetings, ensuring cross-functional alignment among engineering, production, procurement, and customers.
- Tracks deliverables and milestones, notifying teams of deadlines and potential delays, and their impact to the customer.
- Assists in managing production schedules to ensure on-time delivery, processing, and shipment of RMAs.
- Tracks order and finished goods status, liaising with planning and logistics for accurate order placement and delivery.
- Supports shipping logistics, including handling documents, tracking shipments, and managing customs paperwork if needed.
- Acts as a customer contact point, providing updates, addressing inquiries, and escalating issues while ensuring smooth information flow.
- Prepares status reports detailing program progress, risks, and performance metrics, including financial summaries and milestone tracking.
- Maintains and drives data tracking for Key Performance Indicators (KPIs) such as on-time delivery and cost performance, providing insights for decision-making.
- Tracks resolution of production delays or defects, ensuring follow-ups are completed to maintain program progress.
- Documents and improves internal processes to enhance manufacturing support program execution.
- Supports the program manager in resolving operational issues, tracking open items, and implementing process improvements
Material Handler - Creation Technologies LP - Canada
(2020-12 - 2025-09)
Employment period: Dec 2020-2022, 2024 to Sep 2025
- Resolve cycle count discrepancies
- Address inventory discrepancies, including shortages and misplaced or recovered parts
- Create and manage Travelers, ensuring folders are set up and updated regularly
- Verify the accuracy of Travelers and Bills of Materials (BOM), and support material discrepancy resolution
- Release jobs in Rapid Release system
- Conduct cycle counts
- Oversee part replenishment processes
- Prepare labels and documentation for production
- Issue packing slips
- Create and update Non-Standard Jobs and BOMs (Standard/Non-Standard Jobs)
- Process invoicing for customer materials returned for sell-back
Material Associate - Receiving - Creation Technologies LP - Canada
(2022-12 - 2023-12)
Completed CIP – Receiving, graduated in December 2022
- Receive shipments and acknowledge receipt by signing appropriate documentation
- Perform general physical tasks to load, unload, sort, and move shipments manually or using handling equipment
- Inspect contents to ensure items are undamaged upon receipt
- Verify shipments against orders and invoices, ensuring accuracy in quantity, quality, and pricing
- Label deliveries and properly allocate them to designated storage locations
- Adhere to established procedures for receiving all products entering the facility, including identifying items with specific temperature, handling, or storage requirements
- Accountable for maintaining the cleanliness of the receiving area, including the loading dock, warehouse trash areas, and storage units
- Comply with all safety protocols while performing receiving duties
- Communicate effectively using strong interpersonal, written, and verbal skills
Customer Specialist - Lifetrons International Limited - Hong Kong
(2017-03 - 2018-07)
- Assess and identify the organization's purchasing requirements
- Deliver group product training to clients (covering 20 SKUs, with 10 to 25 participants)
- Prepare and deliver product presentations (PPT)
- Analyze and identify the organization's market demands
- Research, select, and procure high-quality products and materials
- Understand target market dynamics and analyze trends to make informed purchasing decisions
- Collaborate with clients on marketing strategies, visual merchandising, and promotional planning
- Meet with customers to review and adjust order forecasts
- Conduct internal meetings with the Purchasing team to ensure timely shipment delivery
- Develop product proposals, promotional plans, and conduct sales report reviews and analysis
- Communicate regularly with the Shop Manager to monitor stock quality, addressing discrepancies with suppliers and management when necessary
Assistant Product Manager - Lifetrons International Limited - Hong Kong
(2011-09 - 2017-01)
Product development & project management (30-50 SKUs per year). Develop a range of luxury travel accessories, including universal adapters, luggage scales, ionic health bracelets, smartphone photo lenses, travel packs (containing socks, neck pouches, earplugs), self-portrait devices, beads/memory foam pillows, and other small travel gadgets. Design and source MFI (Made for iPhone) items such as chargers, cables, and iPhone cases. Develop home-use beauty equipment, including mist sprays with ionic/photon light features, radio frequency, microcurrent, ultrasonic technology, massagers, and EMS devices.
Marketing: Airlines (Worldwide) and Airport duty free shops (Hong Kong, Korea, Thailand, Malaysia, Singapore, Shanghai, Beijing). Domestic (Elites, JC shops, Citi stores, Log On, Sogo).
- Conduct factory audits, engage in price negotiations, and track shipments
- Assess and identify the organization's market needs
- Research and select high-quality products and materials for new production or product generations
- Foster strong relationships with suppliers, negotiating pricing, quantities, and delivery timelines
- Collaborate with the Purchasing team to update inventory and manage stock levels effectively
- Analyze market trends and target demographics to make well-informed purchasing decisions
- Monitor stock quality and escalate any discrepancies to suppliers and management as needed
- Develop and coordinate assortment plans in collaboration with various departments to optimize sales and margin performance, encompassing staple, seasonal, and impulse/opportunistic products
- Identify and recommend merchandise fixtures that enhance product presentation in-store, adhering to capital expenditure guidelines
- Develop gift-away items to support promotional efforts
- Contribute to the creation of purchased product expense budgets and revenue plans, taking proactive steps to achieve sales targets and budgeted contributions
- Plan and manage product development schedules
- Engage with suppliers, stores, and analysts through travel to various countries to build relationships and gather insights
- Deliver product training sessions to internal teams, retail staff, and airline personnel
