Krystel Billedo

To secure a job position as a Customer Service Clerk.

Financial Advisor- Marketing Director - World Financial Group

(2015-07)

Provides continuous financial education, strategies, and financial solutions according to client's personal financial needs analysis. Provides product financial solutions for clients' personal financial needs. Continuous learning on investments, insurances and other products for client's unique needs and responsible for B2C/ B2B correspondence.

Utilize sales techniques to close deals. Provides exceptional customer service by addressing inquiries and resolving issues promptly. Administer sales processes efficiently, maintaining accurate records of transactions.

Engage in telemarketing activities to reach potential clients and promote insurance products. Stays up to date on market trends and product offerings to advise client effectively.

BCC – AR/ Billing Coordinator - Respiratory HomeCare Solutions

(2024-02 - 2026-01)

• Execute three-way matching (store receipt, vendor delivery, invoice validation) to ensure inventory and financial accuracy
• Investigate and resolve inventory discrepancies and reconciliation variances
• Support procurement execution and maintain accurate inventory data
• Monitor inventory health including replenishment, aging product, and return activity
• Responsible for collection outstanding balances from clients' insurances, NIHB, AISH, SNAS, VAC, RCMP and other fundings
• Managed and achieved in maintaining outstanding AR to its lowest it has ever been in the history of RHS
• Responsible in maintaining AR in its lowest all over Canada
• Responsible for all billing for all Clinics in Edmonton and surrounding clinics
• Responsible in daily and accurate data entries for all clinics
• Provide excellent customer care by providing accurate information with patients' individual accounts
• Well versed in EMR, CSR, Google Suite, Oracle, Work day and other office applications

Branch Care Coordinator II - Respiratory HomeCare Solutions

(2021-10 - 2024-02)

• Triage client concerns to the appropriate therapist/ department
• Answers inquiries regarding products, processes, care updates
• Routine usage of Google Suite, Excel, Microsoft, Workday, daily usage of Moneris and POS machine
• Maintains and organizes online database filing and cabinet document filing
• Excellent in communicating via scheduling, rebooking and follow ups for multiple therapists in multi-clinics
• Responsible for Access and Privacy, verification and protection of information for patients within the clients' care
• Multitasker for administrative work, email correspondence and reports to supervisor/ manager
• Intake and coordinate the flow of information for patients and therapists; Redirecting all business correspondence to the right associate/ department; scanning; faxing; mailing and emailing patients' care correspondence to circle of care in a timely manner
• Verifying and Mailing outpatients' supply orders; following-up patients and doctor's clinics regarding patient care/ updates
• Operates a busy switchboard. -works independently and excellent team payer
• Dispatches oxygen starts; assist with funding for oxygen patients

Executive Assistant - Psilobyte IT Consulting Corp.

(2020-04 - 2022-12)

• Responsible for Accounts Receivable/ billing/bookkeeping
• Handles email correspondence directed by the Director
• Maintains the current filing and database system
• Answers email correspondence and reports to the director
• Organizes documents

Customer Service - American Eagle Edmonton and Quilts Edmonton

• Provided customer service
• Responsible for accounting cash on shifts
• Reports to the supervisor and/or manager

Certificate - Information Access and Protection of Privacy Program (IAPP) - University of Alberta

Certificate - WHMIS Certificate- Workplace Hazardous Materials Information System Certificate (2025)

Bachelor's Degree - Philosophy- Comparative Levels of Achievement in Canada (IQAS)

Certificate - Human Resource Certificate - Academy of Learning College (2020-02)

Diploma - Business Office Skills Diploma - Academy of Learning Career College (2019-10 - 2020-01)

Certificate - Disability, Life and Anti-Money Laundering Certificate - United Insurance Educators, Inc. (2025)

Certificate - Continuing Education Certificates - Ivari Insurance Company (2025)

Certificate - Continuing Education Certificates - Industrial Alliance Financial (2025)

Certificate - First Aid and CPR - St. John Ambulance

Certificate - Special Need Tracheostomy Certificate - Alberta Health

Certificate - Life Licensing Qualification Program - Alberta Insurance Council

Certificate - Upgraded School - Norquest College

Course - Caregiver Course for Children, Seniors, and People with Disabilities - SICES Philippines

Bachelor's Degree - Philosophy- Human Sciences - St. Louis University, Philippines