Kuljinder Sran

Customer-focused professional with progressive experience in customer service, office administration, hospitality, and team leadership. Recognized for delivering exceptional customer experiences, resolving concerns professionally, building positive client relationships, and thriving in fast-paced environments. Proficient in Microsoft Office, QuickBooks, POS systems, and administrative support.

Team Member - Tim Hortons - Brampton, ON

• Delivered exceptional customer service by assisting customers in a fast-paced, high-volume environment.
• Accurately processed cash, debit, and credit transactions using POS systems.
• Resolved customer inquiries and complaints professionally while maintaining a positive experience.
• Recommended menu items and promotions based on customer needs.
• Collaborated with team members to meet service, cleanliness, and food safety standards.

Office Assistant & Accountant - DM Transport - Bolton, ON

• Provided professional customer support by phone and email.
• Maintained customer records and processed payments using QuickBooks.
• Prepared reports, reconciled accounts, and managed confidential documents.
• Communicated with clients regarding invoices, collections, and account inquiries.

Supervisor - New City Pizza - Brampton, ON

• Supervised daily operations while ensuring outstanding customer service.
• Handled customer concerns and implemented effective solutions.
• Trained and coached new employees on customer service standards.

Front Desk Attendant - Travelodge - Golden, BC

• Welcomed guests, managed reservations, and answered inquiries.
• Handled check-in/check-out procedures and payment processing.
• Resolved guest concerns professionally to ensure customer satisfaction.

Diploma - Accounting & Payroll - City College

Diploma - Hospitality & Tourism - Lambton College

Bachelor of Science - Tourism & Hospitality - DBFGI College