Kunal Wadhwa

• Dean’s List Computer Science undergraduate student at Lakehead University, Thunder Bay, ON with a 4.0 GPA.
• Experience with C/C++, Java and Web programming. Familiarity with data structures, algorithms, object-oriented programming and database management systems.
• Eager to learn, grow, and apply my knowledge to help your company succeed and your customers happy.

Built a customer service chat bot for S30 reduced the support costs by 60% and improved time to resolution from an average of 40 minutes to under 5 minutes while achieving a consistent 9+ CSAT rating.

Integrated Amazon Lex with a corpus of static frequently asked questions along with dynamically changing information, such as, service status reports, promotions and transaction details using AWS Lambda and Amazon DynamoDB.

Bachelor of Science, Computer Science, Lakehead University, Ontario, Canada, Jan 2020 - Apr 2023

Diploma in Computer Engineering, Maharashtra State Board of Technical Education, India, Aug 2016 - Jun 2019