Work History
Fresh Associate Walmart, Toronto, Ontario, Canada 11/2023 – Present
- Stock, rotate, and manage inventory in fresh departments such as produce, meat, bakery, dairy, and deli.
- Prepare and package fresh food such as chicken and baking breads in compliance with SOPs and food safety guidelines.
- Monitor inventory levels and report any shortages or overstocks to supervisors.
Senior Process Executive (Medidata) Cognizant Technology Solutions, Bangalore, India 07/2019 – 08/2020 Project: Medidata Redaction
- Managed and tracked tasks/requests in the Zendesk ticketing system, achieving 100% compliance with SLA.
- Reviewed patient information and accurately documented required data in the EDC system per GCP-ICH guidelines.
- Coordinated and communicated with sponsors and clients to resolve new scenarios and challenges.
- Reviewed and verified clinical trial data in accordance with written protocol, GCP, SOPs, and other regulatory requirements to ensure confidentiality and proper maintenance of information.
- Analyzed data points and anonymized relevant patient information per client requirements/guidelines.
- Prioritized and resolved customer queries, consistently meeting performance benchmarks.
- Conducted process-related training, conveyed process updates, and organized monthly huddle discussions to address new challenges and obstacles.
- Reviewed patient consent forms and communicated with trial sites for clarification and discrepancies in data in accordance with guidelines.
Application Support Engineer Microgenesis, Bangalore, India 06/2018 – 07/2019
- Provided customer support for Atlassian tools such as Jira and Confluence.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
- Addressed technical issues and guided end-users through resolution.
- Tracked and reported issues within the ticket management system.
