Kunga Gyaltsen

Certified Clinical Research Professional (CCRP) via SoCRA with over 4 years of experience in esteemed IT firms and Clinical Research Organisations (CROs). Dedicated, positive, and result-oriented individual with profound knowledge of clinical trials, ICH-GCP guidelines, CRFs of FDA, data management, and Medidata Rave. Seeking a challenging role as a Clinical Research Professional to leverage my expertise in driving organizational growth and success.

Work History 

Fresh Associate Walmart, Toronto, Ontario, Canada 11/2023 – Present

• Stock, rotate, and manage inventory in fresh departments such as produce, meat, bakery, dairy, and deli. 
• Prepare and package fresh food such as chicken and baking breads in compliance with SOPs and food safety guidelines. 
• Monitor inventory levels and report any shortages or overstocks to supervisors. 

• Managed and tracked tasks/requests in the Zendesk ticketing system, achieving 100% compliance with SLA. 
• Reviewed patient information and accurately documented required data in the EDC system per GCP-ICH guidelines. 
• Coordinated and communicated with sponsors and clients to resolve new scenarios and challenges. 
• Reviewed and verified clinical trial data in accordance with written protocol, GCP, SOPs, and other regulatory requirements to ensure confidentiality and proper maintenance of information. 
• Analyzed data points and anonymized relevant patient information per client requirements/guidelines. 
• Prioritized and resolved customer queries, consistently meeting performance benchmarks. 
• Conducted process-related training, conveyed process updates, and organized monthly huddle discussions to address new challenges and obstacles. 
• Reviewed patient consent forms and communicated with trial sites for clarification and discrepancies in data in accordance with guidelines. 

• Provided customer support for Atlassian tools such as Jira and Confluence. 
• Responded to customer inquiries and provided technical assistance over the phone and in person. 
• Addressed technical issues and guided end-users through resolution. 
• Tracked and reported issues within the ticket management system. 

Master of Pharmacy (M. Pharm) The Oxford College of Pharmacy, Bangalore, India (2017) Assessed by WES as equivalent to a Canadian master’s degree

Bachelor of Pharmacy (B. Pharm) The Oxford College of Pharmacy, Bangalore, India (2015) Assessed by WES as equivalent to a Canadian bachelor’s degree