Kyana Ghattas

Motivated marketing student with experience in hospitality, customer service, and promotional marketing. Skilled in digital content creation, community outreach, social media promotion, and event coordination. Strong ability to build customer relationships, support brand growth, and thrive in fast-paced team environments.

Marketing Co-op Student - State & Main - Ottawa, ON

(2026-01 - 2026-04)

• Developed and executed local marketing initiatives to increase lunch traffic, happy hour sales, and community engagement
• Built partnerships with retirement homes, local businesses, hotels, and organizations through in-person outreach and email marketing
• Designed promotional materials, including flyers, posters, business cards, table toppers, and weekly event calendars using Canva
• Assisted with social media content planning, event promotion, and videography coordination for branded marketing campaigns
• Created and managed customer email sign-up initiatives and promotional newsletter campaigns
• Tracked campaign performance, customer engagement, and ROI through organized spreadsheets and reporting
• Coordinated and promoted special events, including Senior Days, Wing Wednesday, and live DJ nights
• Strengthened communication, teamwork, customer service, and relationship-building skills in a fast-paced hospitality environment

Host/Expo/Server - State & Main - Ottawa, ON

(2024-01)

• Ensured a positive guest experience, supporting brand reputation and repeat business
• Communicate with kitchen staff and servers for accurate food distribution
• Verified that food presentations and orders are accurate
• Utilized the POS system for transactions and handled cash and card payments precisely
• Maintain clean and organized workstations
• Managed guest concerns regarding meals, service, or wait times, and found a way to solve them effectively
• Assisted in upselling menu items, contributing to increased sales

Host/Takeout - Lone Star

(2022-09 - 2024-01)

• Welcomed guests and managed reservations
• Answered phone calls and arranged seating charts for reservations
• Ensured each guest had a smooth and enjoyable dining experience by providing responsive service, addressing needs promptly, and maintaining a comfortable environment
• Assembled takeout orders correctly while interacting with customers; assisted with menu choices, increasing company sales

Cashier/Crew Leader - McDonald's

(2020-12 - 2022-08)

• Experience dealing with a variety of payments, such as cash, credit/debit, and Apple Pay
• Delivered prompt and friendly customer service by greeting the customers with a smile and a positive attitude
• Resolved customer complaints without involving the manager
• Responsible for taking orders on the drive-thru and making sure they received the proper order
• Accepted the crew leader position in 2022
• Supervised and trained new staff; assigned duties and ensured smooth operations
• Oversaw tasks while maintaining customer satisfaction

Bachelor of Commerce (Honours) - Marketing - Algonquin College (2023-09)