Kyla Tooley
Customer Service Professional with 15+ Years of Experience
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About
Dedicated and customer-focused professional with over 15 years of experience in customer service, retail operations, cash handling, and business management. Currently employed at Costco Wholesale, providing exceptional service at the Membership and Refunds Desk in a fast-paced environment. Former co-owner/operator of a successful LCBO Agency and Country Store.
Recognized for professionalism, strong communication, problem-solving abilities, and a commitment to delivering outstanding customer service.
Experience
Service Desk — Membership & Refunds - Costco Wholesale - Sudbury, ON
(2015-03)
- Provide exceptional service by assisting members with memberships, renewals, refunds, and account inquiries.
- Accurately handle daily cash transactions and balance funds.
- Operate the AS400 computer system to process memberships and refunds.
- Conduct membership renewal calls and support marketing initiatives.
- Answer office telephone inquiries and resolve member concerns professionally.
- Thrive in a fast paced environment while consistently prioritizing member satisfaction.
Co-Owner / Operator - Laurier's Country Store (LCBO Agency)
(2009-01 - 2014-12)
- Managed the daily operations of a busy retail store and LCBO Agency.
- Oversaw customer service, inventory, merchandising, cash handling, and banking.
- Ensured compliance with LCBO policies and government regulations.
- Built strong customer relationships while successfully operating a small business.
