Laci Fitzpatrick

Supervised front-of-house staff, providing guidance and support during shifts. Delivered excellent customer service in a fast-paced environment, ensuring a positive dining experience. Resolved customer concerns and complaints professionally to maintain satisfaction and loyalty.

Bartender/Supervisor/Server - BOSTON PIZZA

(2025-06)

• Supervised front-of-house staff, providing guidance and support during shifts.
• Delivered excellent customer service in a fast-paced environment, ensuring a positive dining experience.
• Resolved customer concerns and complaints professionally to maintain satisfaction and loyalty.
• Prepared and served a wide range of alcoholic and non-alcoholic beverages while maintaining high standards of quality and consistency.
• Made staffing decisions based on business volume to align with labour cost expectations.

Child Youth and Care Worker - BLUESKY FAMILY CARE

(2024-07 - 2025-06)

• Supported children and youth in developing social, emotional, and behavioral skills through structured and informal programming.
• Assisted in crisis intervention and de-escalation using trauma-informed practices.
• Maintained a safe, clean, and organized environment in accordance with policies and regulations.
• Ensured confidentiality and ethical practice in all aspects of care.

Server & Supervisor - JUNGLE JIMS, Goulds - Goulds

(2023-11 - 2024-07)

• Provided friendly and efficient customer service.
• Ensured all cleaning and food handling protocols were followed.
• Responded to guest complaints and took appropriate action to ensure customers were satisfied.
• Handled staffing needs by cutting or adjusting staff levels based on customer volume.
• Responsible for closing procedures such as cash handling, locking the premises, and ensuring the restaurant was clean.
• Completed restaurant opening procedures such as preparing the restaurant for daily operations and ensured all areas were clean, organized, and stocked.

Bachelor of Education - Education - Memorial University of Newfoundland (2021-09)