Ladouce Kweshi

Motivated, Empathetic, Organized, Fluent in Both FRENCH and ENGLISH. graduate in Business/ Health care administration in Canada, with strong digital strategic thinking skills, paying attention to details. Seeking to contribute to a dynamic organisation and grow in a challenging role.

COMPLIANCE ANALYST AND ADMINISTRATIVE ASSISTANCE - CIBC BANK

(2024-01 - 2026-12)

• Preparing and organizing Files, Reports and documents for presentations.
• Answering clients calls regarding basic accounting needs and responding to emails in a timely manner.
• Managing office Budgets, inventories, Calendar and Data management of office supplies.
• Supporting managers and staff Clerical and Administrative tasks.
• Processing invoices and accounting/book keeping task
• Managing Calendars and office schedules and also ensuring smooth daily office operations.
• Coordinating travel arrangements and booking using office software such as Microsoft, Word, Excel and outlook.
• Monitoring company operations to ensure compliance with laws, regulations and ensure internal policies.
• Conducting compliance reviews , Audits, and risk assessments.
• Identifying potential compliance risks and recommending reports and documentation.
• Reviewing company procedures and policies for regulatory compliance.
• Preparing compliance reports and Documentations.
• Investigating compliance violations or suspicious activities.
• Keeping up to date with regulatory changes and industry standards
• Maintaining accurate compliance records and databases.
• Collaborating with legal, finance, and operational teams.
• Monitoring transactions and activities for regulatory concerns.
• Ensuring date privacy and confidentiality standards are followed.

CUSTOMER ENGAGEMENT (BANKING ADVISOR) - ROYAL BANK OF CANADA

(2019-01 - 2024-12)

• Assisting clients with banking products and services i.e. Account opening and Credit cards questions.
• Advising Clients on Loans Savings Accounts , Investment account options.
• Identifying customers' financial needs and recommending suitable solutions.
• processing financial transactions accurately and efficiently.
• Building and maintaining strong customer relationships.
• Explaining banking policies, procedures and financial products.
• supporting clients with online and mobile banking.
• promoting bank products and achieving sales targets.
• Reviewing customers' financial information and documentation.

Diploma - Business/Health care Administration - Mohawk College

Degree - Business and Marketing - Saint Jerome University

High school graduate - Saint Jean de Montmartre