Lafane Watson

Detail-oriented and reliable administrative professional with over 3 years of experience in customer service and fast-paced environments. Skilled in communication, record-keeping, and time management with a strong ability to maintain accuracy under pressure. Seeking an office-based role where I can contribute to efficient daily operations and continued organizational success.

Customer Service & Administrative Assistant - Chat Chat Communications and Services - St. Catherine, Jamaica

(2021-10 - 2025-10)

• Delivered high-quality customer service in a fast-paced environment, assisting numerous customers daily
• Responded to inquiries clearly and professionally, ensuring customer satisfaction
• Maintained accurate records and performed administrative duties with strong attention to detail
• Managed multiple tasks efficiently while meeting deadlines
• Demonstrated reliability, punctuality, and strong organizational skills

Customer Service & Administrative Assistant - Collision Counseling Centre - Brampton, Ontario

(2025-11 - 2026-04)

• Service Intake & Vehicle "Check-In and Out" Procedures
• Appointment Scheduling
• Explaining Repairs & Services in Simple Terms

Introduction to Basic Business Management - St. Mary's College (2015-09 - 2017-06)