Client Advisor - Royal Bank of Canada - Lindsay, Canada
(2025-10)
- Process everyday banking transactions, including deposits, withdrawals, bills payments and account inquiries.
- Understand client's financial needs and recommend suitable banking products and services.
- Educate clients on RBC's digital banking platforms and self-service tools.
- Manage the branch cash vault and cash inventory.
- Order, receive, and distribute cash to maintain branch cash levels.
- Identify referral opportunities for mortgages, investments, credit cards, loans and other financial products.
- Balance cash, ATMs, and cash dispensers at the beginning and end of the day.
- Monitor and reconcile cash discrepancies and resolve balancing issues.
Restaurant Supervisor - Chapman Family Holdings Inc. o/a Tim Hortons - Lindsay, Canada
(2019-10)
- Maintains a solid knowledge of product and services available in unit.
- Encourages an exciting and fun work environment while motivating team members to meet goals.
- Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership.
- Completes all required shift documentation and follows principles of sanitation and safety in handling food and equipment.
- Ensures all restaurant policies are followed during the shift (e.g., cash policies, meal and break policies, food safety policies).
- Conducted regular inventory checks and implemented cost-saving measures, resulting in a 10% decrease in food waste.
Pharmacy Clerk - Metro Ontario Pharmacies Ltd. - Lindsay, Canada
(2023-09 - 2024-07)
- Accurately filled and dispensed medication orders under the supervision of a licensed pharmacist.
- Maintained a clean and organized pharmacy workspace, ensuring compliance with all safety and sanitation guidelines.
- Provided excellent customer service by assisting patients with prescription inquiries and processing insurance claims.
- Managed inventory by restocking medications, monitoring expiration dates, and conducting regular audits to prevent shortages.
Shift Manager - Shakey's Pizza Asia Ventures Inc. (SPAVI) - Taguig, Philippines
(2015-10 - 2019-10)
- Ensure that the guest feedbacks gathered from all different channels used by Shakey's are properly and timely attended.
- The main contact point of the guests in giving feedback and is expected to collate feedback, respond to the guests, and coordinate with the concerned parties.
Retail Specialist - International Family Food Services, Inc. (Shakey's) - Taguig, Philippines
(2013-09 - 2015-10)
- Checked the quantity and quality of received products. Cleaned and prepared various foods for cooking or serving.
- Trained staff for correct facility procedures, safety codes, and proper recipes and plating techniques.
Customer Service Representative - Globe Telecom Company - Magallanes, Philippines
(2012-04 - 2013-01)
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Prevented store losses using awareness, attention to detail and integrity.
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Increased sales revenue by promoting store promotions and upselling products.
Crew Chief - Golden Archers (McDonald) Guadalupe - Makati, Philippines
(2007-11 - 2012-01)
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
- Accurately measured ingredients required for specific food items.
- Mastered Point of Sale (POS) computer system for automated order taking.
