Lauren Mariano

I am an experienced administrative professional with a strong background in office coordination, records management, and supporting day-to-day operations in fast-paced environments. Through my previous roles in retail management and administrative support, I have developed excellent organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high level of accuracy and professionalism. I am now seeking to transition into an administrative coordinator role where I can contribute to a regulated and mission-driven organization such as the College of Physicians and Surgeons, supporting efficient operations and ensuring high standards of service and compliance.

Optical Retail Manager - Eye Expressions Optical

(2024-01)

• Oversee and ensure the smooth day-to-day operations of the store.
• Implement and enforce company policies, standards, and procedures.
• Maintain a clean, organized, and professional store environment.
• Ensure compliance with health and safety regulations and optical industry standards.
• Develop and execute sales strategies to achieve business objectives and revenue targets.
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitor's operations on sales.
• Foster a sales-driven environment by coaching staff on effective selling techniques.

Key Holder - Dollarama

(2023-05 - 2024-03)

• Managed customer orders, inventory tracking and product deliveries.
• Conducted market research for electronic trends and competitor pricing.
• Maintained a clean, organized store for a positive customer experience.
• Operated cash registers, processed transactions and managed payments accurately.
• Oversaw inventory, restocked shelves, and created attractive merchandise displays.

Senior Sales Associate - Bank of the Philippine Islands

(2009-05 - 2022-08)

• Trained new sales associates in store policies and sales techniques.
• Managed customer inquiries, provided product info, and resolved issues.
• Fostered customer loyalty through personalized interactions.
• Surpassed monthly sales targets with a 15% YoY revenue increase.
• Boosted sales revenue 10% through cross-selling and upselling.

Continuing Studies - Medical Terminology 1 - VCC, Vancouver, BC (2024-09 - 2024-12)

Post Degree Diploma - Business Management - VCC, Vancouver, BC (2023 - 2025)

Bachelors Degree - Mass Communications - St. Paul University, Manila, PH (2005 - 2009)