Sales Assistant - Cobs Bread - Canada
(2025-08 - 2026-05)
- Process cash, debit, and credit transactions accurately in a high-volume retail environment.
- Promote products and upsell menu items to support sales growth and customer satisfaction.
- Assist customers with product recommendations and maintain positive guest interactions.
- Support store merchandising and promotional campaigns.
Guest Experience Associate - Halifax Convention Centre, Events East group - Canada
(2024-01 - 2026-07)
- Deliver professional guest service and respond promptly to visitor inquiries and requests.
- Provide way-finding assistance and tourism information for Halifax and Nova Scotia.
- Support crowd management, safety, and security monitoring during events.
- Collaborate with internal teams to ensure smooth event operations and positive guest experiences.
In-Room Dining Coordinator - Muir Hotel - Halifax, NS
(2024-05 - 2024-10)
- Coordinated in-room dining operations by answering guest calls, accurately taking food and beverage orders, and communicating requests to the kitchen and service team.
- Maintained and updated the private bar (minibar) ledger, ensuring accurate documentation of inventory usage and guest charges.
- Prepared and distributed end-of-day operational emails, documenting shift activities, guest requests, service updates, and important handover information.
- Processed guest payments and collected cash while ensuring accurate billing and delivering professional, personalized customer service.
Assistant Restaurant Manager - Singalila life style and sports club-Summit Hotels - India
(2022 - 2023)
- Supervised daily restaurant and banquet operations, ensuring high standards of food quality and guest service.
- Recruited, trained, coached, and supervised front-of-house and back-of-house staff.
- Coordinated banquet and special event functions while maintaining operational efficiency.
- Assisted with scheduling, inventory monitoring, and maintaining health and safety standards.
- Supported guest satisfaction initiatives and resolved service concerns professionally.
Credit Analyst - American Express - India
(2013 - 2017)
Calling and Correspondence department for Credit Bureau Unit.
- Made recommendations for process improvement.
- Responded to customer enquiries through calls and letter channels.
- Analyzed and reviewed accounts in accordance with authorized limits.
- Participated in an account investigation related to credit reporting.
- Quality Tester of new tool Implementation
Food and Beverage Server - Strand Palace Hotel - London, United Kingdom
(2010 - 2012)
- Up-sold, guest retention by using successful service methods.
- Ensured that the restaurant equipment is in proper operational condition.
- Assisted in opening and closing of restaurants (Breakfast, lunch, dinner).
Commis Chef/Food and Beverage server - Hilton Hotel - Reading
(2009 - 2010)
- Held sole responsibility for the larder kitchen, ensuring the efficient operation and quality of food preparation.
- Strictly adhered to Health and Safety guidelines to maintain a safe and hygienic kitchen environment.
