Leah McMillan

I am a dedicated animal lover and music enthusiast with 5+ years od experience in both industries. I have a natural talent for problem-solving and enjoy using my creativity to develop unique projects that will capture the attention of others. Whether working in an independent or collaborative environment, I pride myself on my attention to detail and innovative thinking.

My passion for animals drives me to seek out opportunities to make a positive impact in their lives, while my love of music keeps me inspired and motivated. With additional experience and interest in the creative industry producing music events and podcast, as well as vast administration skills, I deem myself an individual that can wear many different hats.

During my time in the work field, I have accumulate experience in many different areas:

• Customer Service/Support: 2 years
• Animal Care & Kennel Attendant: 6 years
• Administration/Client Services: 5 years
• Podcast & Live Event Management (Music): 1 year

Client Services Administrator - Canadian Guide Dogs for the Blind 

• Maintains company database by organizing and updating relevant client information ensuring high levels of accuracy in client and business data.
• Performs daily administration tasks by preparing contracts, formatting documents, and maintaining filing systems. 
• Communicates with clients and applicants through phone and email ensuring prompt and accurate handling of guide dog inquiries, mailing application packages, and general housekeeping.
• Schedules appointments and travel on behalf of the training department to guarantee optimal service support to clients.

Team Lead, Administrator & Social Media Admin - New Dawn Fever Dance Group

• Facilitated booking of team performances by communicating with event companies and organizations.
• Successfully completed applications and registration for group competitions through effective writing practices.
• Streamlined project completion timelines by organizing team meetings, schedules, and practices.
• Promoted team projects through designing and uploading social media posts to boost reach and visibility.

Puppy Care Attendant & Kennel Attendant - Canadian Guide Dogs for the Blind

• Improved facility sanitation by thoroughly cleaning and sanitizing to ensure the health of canines and coworkers.
• Effectively communicated with bosses and coworkers through open and clear communication to enhance canine care.
• Streamlined data management by accurately inputting veterinary records.
• Optimized inventory management by creating effective documents to improve employee collaboration.

Assistant Production Manager - Breakthru Events

• Contributed to the planning and execution of several events.
• Maintained comprehensive event records using Google Apps, including task lists, production schedules, and contact sheets.
• Fostered a positive work relationships with venue owners, artists, and event attendees.
• Provided administrative support to Production Manager and team members. 

Podcast Manager - The MBM Vault

• Managed all aspects of over 21 Podcast productions, including booking talent and task scheduling.
• Maintained professional relationships with industry personnel, artists, and team members.
• Edited audio and visual podcast episodes in a timely and organized manner.
• Utilized Google Apps to maintain comprehensive records of all operations.

Diploma in Music Business Administration - Durham College

Certificate in Music Industry Arts - Algonquin College

Certificate in Veterinary Assistant - Algonquin College