Leanna Hillaire

Patient-focused Medical Office Assistant with 10+ years across healthcare, administration, and leadership. Skilled in EMR documentation, patient intake, insurance verification, and multidisciplinary team support. Proficient in Accuro, OSCAR, ClinicMaster, and AbelMed.

Medical Office Assistant / Physiotherapist Assistant - Progressive Rehab - Mississauga, Ontario

(2019-02 - 2019-08)

• Delivered front-line reception, patient intake, EMR documentation, and insurance verification in a busy rehab clinic
• Scheduled and coordinated appointments while maintaining confidential patient records across multiple EMR systems
• Supported physicians and physiotherapists with clinical admin, imaging requests, and patient communication

Medical Office Assistant - Innovation Medical Centre - Woodbridge, Ontario

(2014 - 2015)

• Provided full-scope medical office administration including registration, EMR management, payments, and referrals

Restaurant Manager - McDonald's - Alliston, Ontario

(2019-11 - 2023-09)

• Led daily operations of a high-volume location, supervising staff and upholding service standards
• Trained and coached team members on procedures, customer service, and workplace policies
• Resolved customer concerns with sound judgment while managing competing priorities efficiently

Door-to-Door Sales Representative - Weed Man Lawn Care - Ontario

(2024-11 - 2025-02)

• Engaged customers directly to assess needs and communicate service solutions professionally
• Built rapport quickly through respectful communication and strong interpersonal skills
• Maintained accurate customer records and followed established procedures with consistency

Store Daily Manager - Trendy Hatz - Brampton, Ontario

(2012-06 - 2019-10)

• Managed store operations, supervised staff, and handled inventory, cash, and administrative documentation over 7 years

Warehouse / General Labourer - D'Angelo Juice - Brampton, Ontario

(2014-08 - 2016-01)

• Supported warehouse operations with accuracy, teamwork, and adherence to workplace procedures

Certificate - Medical Office Administration - Everest College (2020 - 2023)

Certification - Phlebotomy - Everest College (2020 - 2023)

Certification - Human Anatomy - University of Guelph (2023 - 2023)

Diploma - Office Administration & Social Studies - Grenville Secondary School (2005 - 2010)