Customer Service Associate at WALMART CANADA (2026-09 – Present)
- Assist customers with self-checkout, payment transactions and general store inquiries.
- Monitor checkout areas, resolve transaction issues and follow cash-handling and loss-prevention procedures.
- Maintain accurate, efficient service while handling multiple customer needs in a fast-paced environment.
Operations & Administrative Coordinator at GOOD WAY (2022-06 – 2025-12)
Educational Institute – IELTS, PTE, Language, Computer & Professional Development Programs
- Managed daily operations for 300 active students and 3,000–3,500 annually, overseeing 30 staff and 5–6 direct reports.
- Coordinated 15–20 classes daily across 10–15 teachers, managing schedules, leave, staffing changes and replacements.
- Recruited and hired 20–25 employees; conducted interviews and recommended department-head candidates to owners.
- Conducted monthly performance reviews covering quality, productivity, feedback, punctuality and work quality; handled warnings and promotions.
- Prepared daily revenue/collection reports and maintained records for ₹10–20 lakh monthly payment volumes during peak periods.
- Verified invoices and reconciled cash/online payment records for management reporting.
- Managed inventory and purchasing for study materials and computer equipment; coordinated with 11 suppliers.
- Resolved escalated staff conflicts, scheduling issues, payment discrepancies and student concerns.
- Coordinated daily administrative operations, staff schedules, student requirements and departmental activities.
- Supported recruitment, onboarding, employee documentation, training and performance tracking.
- Maintained staff, student, payment and financial records using Excel and attendance, payment and online-class systems.
- Trained 5–10 employees annually and provided employee orientation and operational support.
Customer Service Coordinator at GOOD WAY (2018-05 – 2020-09)
Educational Institute – IELTS, PTE, Language, Computer & Professional Development Programs
- Handled student inquiries, service issues, scheduling requests and day-to-day customer service needs.
- Coordinated with front-desk and academic teams to resolve class changes, service requests and operational issues.
- Processed and verified payment information, invoices and transaction records with strong attention to accuracy.
- Supported daily office operations, documentation, inventory coordination and customer records.
Intern – Financial & Administrative Support at HDB FINANCIAL SERVICES (2017-05 – 2017-06)
- Supported application processing, documentation, data entry, verification and customer inquiries.
- Maintained Excel reports and accurate financial/customer records while following established procedures.
